Usuário convidado
17 de setembro de 2024
While the location of the hotel is convenient, it is in urgent need of refurbishment and improvements in customer service. The property is spread across multiple buildings, but guests are not informed in advance which one they will be staying in. Room amenities fall short of even 3-star standards, and if you're placed in Tembo Palace, the views are disappointing, overlooking a narrow alley and old buildings. Issues such as a malfunctioning air conditioner, leaking wash basin, and unpleasant sewerage smells in the bathroom further detract from the experience, making the rooms far from comfortable.
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