Usuário convidado
2 de junho de 2023
This is a mixed review. Upon arriving at the Home2 Suites we were thrilled. We have family in Ohio and visit often. We have previously stayed at an older property and were happy to have a new option. This was our first opportunity to try Home2 Suites when we came to town for my grandaughter's graduation. The hotel is new, bright, colorful, and in a fantastic location with multiple dining options and a gas station within walking or easy driving distance. We checked into our room and it was spacious and clean. It had a full-size fridge, microwave, dishwasher, and all the necessary plates and kitchen utensils. The bed was comfortable and plenty of pillows, etc. There was a pool, a laundry/gym, free Wi-Fi, and cable TV. These were all fantastic. Now to the part that was not good. We stayed for 4 nights and 5 days. No one cleaned or serviced our room the entire time we were there. At all. Not once. At the start of the week we said "We love it here, this is our new place when we come to Stow." but by the end of the week with trash piled around us and having to track down staff to give us toilet paper and fresh towels, we changed our mind! My husband saw the cleaning crew in our hallway and told them we hadn't been serviced. Instead of coming in and cleaning our room, they had him bring them our trash bags! (which he did) The book in the room explained their cleaning schedule and said that days 1-4 would offer "light cleaning" - just making beds with no change of linen, emptying trash, replenishing supplies, etc. That was all absolutely fine with us. We are thankful for environmentally friendly businesses. But we got no light cleaning. We were bummed about the lack of service because the actual property is so lovely, affordable and convenient.
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