Mansion Garden Hotel

We will surely come again.

Ample parking space + a convenient store at the lobby. Plus it’s walking distance to food joints, outlet stores.

I booked two rooms for our trip - one King Suite and one Standard Deluxe. While I was not expecting both rooms to be at par with each other, the differences are not enjoyable and the lack of facilities for the Standard Deluxe room was bad. To start, I asked to check in early, which was a request and I understand that it cannot be granted all the time. So when we came at 1:30 and the room was not ready, I understood. They did inform us that the Standard room is ready so we checked in and was told that they would call us when our room would be ready at 2 pm. When we arrived at the room, it was scorching hot. It was not ready. The aircon was not working. We gave them another chance and tried to call but alas, the phone was not working either. What a great way to start. I went down to the front desk to tell them the situation and asked if we can be transferred since the room was too small. They offered the Apartelle, which was too pricey, especially given what I have seen. Another option that they offered was a rollaway bed at an additional cost and that they will send someone to fix the aircon. I agreed to this, hoping that this is just a minor mishap. We did have an event on the hotel so it was convenient for us to stay here, despite all the bad things I have been hearing about the hotel facilities. So at 2 pm, I came down to get my keycard, which was discussed with the frontdesk that I will only need to ask for my keycard and not go through the check in process again. Unfortunately, this was not the case. I was asked to fill out the form again, asked for an ID again, and the keycard was not yet ready. Bad start, again. I did not fillout the form. I told the frontdesk that I already did the whole check in process and I only need to get the keycard for the King Suite. Since it was not ready, we had to wait, again. When we finally got our keycard and moved to our room, it was on the other side of the building, which is fine since it gives us privacy. The aircon was not yet open, so the room was also hot. But this is fine, since it only took 30 minutes for the room to be at room temperature. Mind you, this is in April, when Philippine temperatures could reach extreme levels. By 10 pm, when our event was over, I asked my family members if their room is already cold, to which they replied that it was not. So I asked that they be transferred and I was ready to be angry since I know that they could only offer an Apartelle room (as was stated by the front desk personnel earlier that day). But, they were offered another Standard deluxe room which was apparently available. So the front desk personnel lied to me, just to make a quick buck and get us to book the higher room rate. The checkout process was also not reliable. You would have to wait at the front desk for quite a while and they will not tell you when the room is cleared, you have to ask them every now and then. Here, I asked my family if their new room was better. They said that it was ind

The hotel put us in a room with a very noisy neighbor and we asked to be moved. We were then moved to another room that was hot but the air conditioner was turned on and we left to do some shopping. When we got back the room was still very hot and we complained and they sent housekeeping to investigate- they arrived and said we should wait 15 minutes for the room to cool. They then said they would send engineering to fix the air conditioner. We said we needed a room with an operating air conditioner and the front desk eventually found a room which was next door to the hot room and which had an operating a/c. Each time the room was changed we had to go back downstairs to get new room keys and new vouchers for breakfast. The hotel staff was not especially helpful through this whole process and we had to haul 3 heavy bags up one flight of stairs due to the weird hotel layout. I am in my late 60’s and did not appreciate the lack of support and service. The breakfast was a buffet but also prepared eggs if asked. The staff there seemed more interested in playing with their cell phones and flirting with each other than providing service. The food was of average quality and was nothing special. We did have a car and needed to park it at the hotel. During our 2nd day we needed to return to the hotel to get something from our room and found that there was no parking for guests as the hotel was hosting an event, again, no help for guests. We will not be staying at this hotel again.

Great place, very clean would definitely reconmend.

No hot water in the shower

To Sharmaine and Mansion garden staff, We would like to say thank you in providing excellent service for our whole accommodation and our wedding.. You most definitely have exceeded our expectations, you've been excellent from start til the end. We will definitely provide a good word not only on the hotel but for the entire services given.. Combination of great and beautiful place to stay with superb services provided by its management and staff... Thank you again Mansion Garden we will definitely see you soon 🥰🥰🥰 Love, Mr. & Mrs. Metiam

Staff were friendly and helpful. Room was spacious and clean. The pillows, though, were not comfortable...found these hard.

The other bldg doesn’t have own elevator, so if you have heavy luggage good luck