Anne_2819
12 de setembro de 2024
I practically never leave negative reviews but I do think that my points are worthy of a mention. I have left things for over a month to calm down and see if my feelings softened but having just returned from a technically similar pub/hotel four night GLORIOUS stay elsewhere last weekend I can clearly see a marked difference. We booked this as a treat night away as a couple based on reviews and prior known good reputation. 1) We stayed for one night during a period of quite hot weather and were allocated a minuscule room (an attic room roughly above the reception desk). It was stifling! The only windows were about a foot square, closed on arrival and contributed nothing toward any ventilation. They were difficult to access due to the roll top bath across the window and my partner had to climb into the bath to open them. We opened the ensuite door and put the light/extractor fan on and that made no difference either. A small desk fan, also failed to make any difference. Despite cooling down outside, it was so hot in the room all night we just couldn't sleep and I would have happily gone home. 2) The ensuite was of poor standard and cramped. The underside of the toilet pan rim had a thick black line of dirt/gunk around it (yeuk!) and the shower control had been makeshift repaired. My partner is not hugely tall (5'11"/6ft), but the shower cubicle was so small in height he couldn't stand under the shower and was hitting his head/face on the shower head). 3) There were inadequate mains sockets (or rather ill placed) we had to charge our phones overnight across the room by the door. 4) We had roast dinner in the restaurant that evening and despite good reviews it was absolutely not worthy. Sous vide meat which had seemingly not been caramelised for flavour afterward and whilst soft, it was tasteless. We were unsure how the vegetables tasted since the whole lot was absolutely swimming in a vat of thick gravy that had the distinct strong flavour of gravy granules drowning everything else out. We didn't bother with dessert. Breakfast was adequate. It would be unfair not to acknowledge that all the staff in the bar and waiting at tables were lovely. The waitress who kindly took away our plates after the roast dinner, was clearly concerned that we had not enjoyed the meal - obvious to see by the volume of food left on the plates, coldly sitting in the congealing gravy. She asked me for genuinely comment which I very politely gave as above in point 4, but this was not followed up by anyone else's concern. I also feel that the website should mention the sheer staircase one must scale to access the bedrooms. Not suitable at all for anyone mobility impaired. I'm very sad to leave this review, we came home so disappointed and had completely wasted our money. I have not posted the picture of the toilet rim out of concern at the appearance on a public website, but can supply if management cannot locate the toilet in question! The Crown might be a pleas
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