Red Roof Inn Sutton

At first our stay was going ok but there was a lack of places to access by walking. We had to walk along a highway just to get food. The next afternoon the power went out and, we had no way of going to another hotel when the owner tried to tell us to leave. The owner didn’t even reimburse us for the almost $20 in food we lost due to the power being out nor did he comp an additional day stay for all the inconvenience the power being out caused. I absolutely do not recommend this hotel for anyone to stay even on a very tight budget. Also the desk drawer was filled with cigar tobacco and, some green powdery substance while the floor had debris along the edges.

helpful staff when I needed to stay longer than what I originally booked.

Gtgyhh

Do not go to this Red Roof. The couch was stained, the upholstered chair had a long wide rip in it, there was a bottle cap on the floor in between the beds, the lights above the bed didn’t work, the cold water faucet in the bathroom sink just dribbled out and there was black in the corner of the bathtub. The office was closed and there was a number too call posted to the door but no one answered.

Smelly, unfriendly, overpriced. Laundry and hair dryers advertised on website…but none available. Asking the desk about these things got the response, “We got rid of those when the refugees were here.” Of course the refugees are no longer here, nothing has been replaced, and they haven’t bothered to update the website. Avoid at all costs.

My dad and I drove 10 hours from Virginia to this hotel which we had a reserved room. Upon arrival the receptionist said the person who was staying in our room decided to stay an extra night. So they gave away our reservation to another customer! Terrible customer service!

Booked a smoking room and were told only non-smoking were available. Fine. We get to the room and it's disgusting. Dried blood smears all over the bathroom. Rug has huge burn holes I call the front desk from my cell because the room phone doesn't work. They say come to the front with your stuff and I'll give you a new room. This is at 1am. We pack everything up we just brought upstairs, load it in the car and drive to the office. He says I didn't see anything and makes me go show him the problem. He then has me go back to the front and gives me a key to the room next door. There are dead cockroaches in the fridge. Can't believe I wasted $150

When we arrived we had two rooms one in the front the other in the back building. My daughter and her boyfriend walked into the room they were assigned in the back building to find dirty towels, the bed a mess and food on the microwave. Clearly someone else was already given that room. There were several people just hanging out in front as well as in the hallway making making comments about her luggage and her boyfriend’s jewelry. As we walked into our room up in the front the room smelled like mildew and had marking in the wall. When we went in to the front desk he thought he could find another room for my daughter in the back building and i refused to stay there. He clearly knew I was not happy and was not about to stay there so he quickly refunded us and we went about our way to another location. I WOULD NEVER recommend anyone stay here!!