Brook Marston Farm Hotel

It was very close to where we had to go for an event that went very late, so that worked well. We were able to get a family room (3) and the area around the hotel was beautiful. Sadly, we REALLY didn't like having the fire alarm go off at 5:55am due to someone boiling their kettle under a sensor (which is what we were told) and then again at 8am on a Sunday. We had been to a party the night before and were exhausted. I appreciate that our safety is important to the hotel, but the hotel did not offer any good will gesture on their part for this inconvenience.

Walked into the reception, no receptionist just an A4 piece of paper with a mobile phone number saying ring for attention there was a hand set on the counter but that didn’t work with no mobile signal inside I had to call from the car park not the best of greetings. We were given our room key number 23 and directed towards a staircase at the side of the bar. The corridors were dark , narrow with a damp fusty odour. Opening the room door was like opening a window to the 1940s/50s and it looked like the room had not been decorated since that period. The wallpaper was peeling there was open cracks in the wall and ceiling, the bathroom again looked like it had not been painted since the 50s the shelf had flaking paint the toilet roll holder was broken and rusting the plug for the washing basin had a hole in it?. We were woken by the fire alarm sounding at 05:45 we evacuated our room and made our way to the assembly point what a farce people were just milling around there was not a member of staff in sight to take a roll call it was evident that not all guests had evacuated the hotel after 15 minutes we were told it was a false alarm probably due to someone smoking in their room the alarm went off again at 08:35 again no one evacuated the hotel. On the plus side the bar staff and waiting staff were spot on Unfortunately this hotel failed to impress we will be giving this a very wide berth in the future.

I just wanted to say a massive thank you to Nicola and her team at Brook Marston Farm Hotel. We had the best day! Nicola made sure our day run so smoothly, food was lovely, DJ was amazing and the hotel grounds are just so pretty! The process from start to finish was made so easy. It was the best day of our lives and we can’t thank you enough! Love Mr & Mrs Addison x

We travelled some distance from Solihull to take afternoon tea at the hotel on a Groupon voucher, booked for 3.30 p.m. The guy manning reception showed us to our table, seating us in the Drawing Room, to accommodate my husband's disability, and made us a pot of tea. We then waited 35 minutes to actually get our tea! When I sought a member of staff, serving at a bar two rooms away, she informed me that our tea would arrive but they were busy serving other guests! When we did get our tea, with a fresh brew, as requested, it seemed we had been waiting while the young man we saw initially had prepared our food as well so hope he washed his hands between working at reception and making sandwiches. The hotel gave the impression it is struggling, with poor shabby decor and carpets, and the toilets very much in need of an urgent upgrade. Wouldn't want to stay there and if the idea of issuing Groupon vouchers was to attract more custom, they certainly failed as far as we were concerned, although the sandwiches and scone were very good, obviously bought cake less so.

Evie and Katie have been amazing and their pints are very good, did overspend however 10/10 service and will be back to room 23 Evie and Katie have been amazing and their pints are very good, did overspend however 10/10 service and will be back to room 23

Had to come for training Evie and Katie looked after the group had a really good 2 nights Food was good would recommend to anyone food was quick !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The place was nice for a business trip and perfect location, bar staff where very nice food and drinks come straight away would recommend to anyone. Food and drinks were reasonably priced. Rooms where nice and perfect for the price and I cannot complain

Avoid!! This hotel has gone seriously downhill - damp, mouldy, outdated and overpriced!! For your own good please ignore older reviews from a bygone era!! Windows have mold - we booked a twin room, but we’re only provided with one bath towel - no had towels.

We have given this hotel 5 stars as everyone at the hotel makes your stay memorable for the right reasons. We have to GSD Dogs. Where chargered for them as you would expect. The rules are they must be on a lead and be well behaved. Which is no issue. This means you can take them with you, if you go into bar, lounge and restaurant ( we sat a little away from other guests as a mark of respect for them and the owners. Yes the place is a little tired but the atmosphere far out ways that. Thank you to everyone there and see you again soon. Mr&Mrs Rogers.