Jinke Grand Hotel

Avaliações do Jinke Grand Hotel

Jinke Grand Hotel

No.67 Tiancheng South Road, Xiangcheng District, Suzhou, Jiangsu, ChinaVer detalhes do hotel
Jinke Grand Hotel
Jinke Grand HotelJinke Grand HotelJinke Grand Hotel
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Avaliações dos hóspedes

4.8/5
Excelente
1981 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.8
Atendimento4.7
Limpeza4.8
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Todas as avaliações(1981)
Avaliações positivas(1942)
Avaliações com fotos/vídeo(351)
Equipe da recepção cordial(382)
Fácil de se locomover(237)
Café da manhã delicioso(150)
Próximo à estação de trem(125)
Ótimo para crianças(66)
Piscina excelente(48)
Piscina limpa(11)
Avaliações negativas(39)
aunchisaTH
Quarto Familiar para Famílias
Hospedou-se em nov 2024
Outros
1 avaliação
5.0/5
Excepcional
Publicado em 12 dez 2024
very good service . staff is very hice and helpful. i recommend this hotel.
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Resposta da propriedade: Thank you for your stay at Suzhou High Speed Railway Jinke Hotel. Suzhou High Speed Railway Jinke Hotel has always been committed to providing guests with quality and efficient service, we will continue to work hard to continue to provide you with quality service, thank you again for your recognition, looking forward to your next visit!
Bongi
Quarto Acolhedor(Cama king size)
Hospedou-se em abr 2024
Viaje com amigos
9 avaliação
4.5/5
Ótimo
Publicado em 9 mai 2024
Very beautiful hotel with comfortable beds. The staff is very friendly and some of them can speak English which is a bonus
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Resposta da propriedade: Thank you for your stay and appreciation! It is our pleasure to welcome you to Jinke Grand Hotel CRH Suzhou 。 Your appreciation gives the hotel greatencouragement and we will continue to be enthusiastic and committed to providingevery guest with a home away from home experience。We look forward to welcomingyou again!
Usuário convidado
Quarto deluxe duplo
Hospedou-se em mai 2024
Sozinho(a)
6 avaliação
5.0/5
Excepcional
Publicado em 11 jun 2024
Top quality hotel. Everyone was very helpful. Breakfast was delicious, lots of Western and Chinese options.
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Resposta da propriedade: Thank you for staying at Jinke Grand Hotel CRH Suzhou ! We are honored to provide you with a satisfying stay. Forward to your next visit!
Usuário convidado
Featured Double Room
Hospedou-se em set 2024
Negócios
1 avaliação
4.2/5
Muito bom
Publicado em 1 nov 2024
1 whole Night didn't sleep because of noise all night!
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Resposta da propriedade: We are very sorry that this stay did not meet your expectations, if you have any needs during your stay, please dial “0” call the operator for your help.We are all very Happy to serve you,Looking forward to your next stay.Have a nice day!
Usuário convidado
Quarto Acolhedor(Cama king size)
Hospedou-se em mar 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 14 abr 2024
An impressive experience. I spent one night with my girl friend and we were treated feel at home by all heart warming staffs. Highly recommend bathtub room to everyone who are willing to choose a lovely space to spend a night.
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Resposta da propriedade: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
Amy
Quarto deluxe duplo
Hospedou-se em set 2023
Família
2 avaliação
4.0/5
Muito bom
Publicado em 4 out 2023
The location is very close to train station. I could hear the train coming into the station from my room. When I asked front desk to switch room, I was told they were booked up. However I did see rooms available for booking from online. So apparently they just didn’t want to switch for me.
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Resposta da propriedade: Thank you for taking the time out of your busy schedule to give us your review. We regret to learn from your feedback that your stay did not meet your expectations, for which we are deeply sorry! With respect to your demand that the room you proposed was near the railway station and it was so noisy that you wanted to change the room. We are sorry that due to the fact of high occupancy rate during the National Holiday, the quiet room with the luxury big bed facing south on that day was sold out. However, when you viewed online,the remaining room which was on sale faced north along the high-speed rail line,so the front desk did not have a room facing south at that time.As a result,we could not change it for you. If you will stay at the hotel again, you can put your special requirements and directions in the order in advance, we will try our best to meet your needs! The comfort of going out is the expectation of every traveler and it’s also the ultimate goal pursued by the hotel! The hotel has been adhering to the top of the courtesy, to the VIP service concept. We attach great importance to providing guests with a good stay experience environment and hotel service details, in order to provide guests with better service, so that more guests can have a better and more satisfying stay experience. We believe that through our unremitting efforts, we will be able to maintain a better image of Suzhou High Speed Railway Jinke Hotel. We sincerely look forward to your next visit!
Mairangi T
Quarto Aconchegante (2 camas)
Hospedou-se em ago 2023
Negócios
12 avaliação
4.5/5
Ótimo
Publicado em 2 out 2023
Lovely stay! Would definitely stay again! Perfect location outside the train station, but very far from town which wasn’t a problem with the metro 😊 Great breakfast and service also.
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Resposta da propriedade: Thank you very much for your support and favor to Suzhou Jinke Hotel! Suzhou Jinke Hotel is located in the heart of Xiangcheng District high-speed Railway New Town, with 302 deluxe rooms and exquisite suites.The hotel offers a panoramic view of Xiangcheng District.The hotel is close to Metro Line 2 and a large shopping mall, making it the first choice for your business and holiday trips. We are honored to receive your recognition for our hotel services, facilities and breakfast. Your praise is the biggest motivation for us to keep moving forward! Thank you again for your valuable comments, the hotel sincerely look forward to your visit again!
Usuário convidado
Quarto Aconchegante (2 camas)
Hospedou-se em set 2023
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 13 out 2023
The front desk officer are very cooperative
Traduzir
Resposta da propriedade: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
JustinChenchenqinghui
Featured Double Room
Hospedou-se em mar 2023
Negócios
35 avaliação
5.0/5
Excepcional
Publicado em 17 abr 2023
Nice and Happy
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Resposta da propriedade: Jinke Grand Hotel staff thank you for coming, but also sincerely thank you for our love and recognition, let you remember the good time in the Jinke Grand Hotel; It is our unshirkable responsibility to make our guests enjoy a good stay experience. Hope to have more opportunities to serve you!
Usuário convidado
Quarto Familiar para Famílias
Hospedou-se em nov 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 2 jan 2025
房間很好,尤其是全程服務很友好,每一位工作人員都態度非常nice,每個問題都會有求必應,提出的問題也會盡量解決,親子房設施小朋友很喜歡,還提供了孩子的拖鞋,洗漱包,機器人送外賣的時效很快。
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6/7
Resposta da propriedade: 高鐵金科酒店全體員工感謝您的光臨,同時也真誠感謝您對我們酒店設施及服務的滿意!讓您記住了在高鐵金科酒店的美好時光;讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Jinghangyunhe
Quarto Acolhedor(Cama king size)
Hospedou-se em nov 2024
Família
20 avaliação
5.0/5
Excepcional
Publicado em 15 dez 2024
每次到蘇州都會入住高鐵金科大酒店。交通方便,出了高鐵北站走地下通道直達,風雨無阻,酒店和高鐵都挨着地鐵2號線,去哪兒都很方便。環境沒得説,服務也非常到位。早餐也很棒。
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Resposta da propriedade: 感謝您入住蘇州高鐵金科酒店,並分享您的入住體驗!蘇州高鐵金科酒店位於蘇州市相城區,毗鄰高鐵北站,交通便利,是出差旅遊優選。酒店全體員工會一直秉承“登頂禮遇,盡屬貴賓”的服務理念,為每一位客人提供及時有效、温馨周全的服務。期待您的下次光臨!
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em out 2024
Negócios
127 avaliação
2.5/5
Publicado em 9 nov 2024
1. 明明定的是無煙房,房間卻有煙灰缸; 2. 浴巾非常大,本來想重複利用,卻沒有發現掛浴巾的鈎子;(如果有,我沒有發現,我道歉) 3. 第一天早上酒店有會議,8點半下來早餐的時候,已經風捲殘雲,基本沒啥吃的,加餐非常慢,明明知道有會議,應急準備沒有做好;做麪條的師傅也非常不講衞生;本身早餐質量也非常非常一般; 4. 第三天換成了行政房,可以暢想迷你吧,可是迷你吧基本是有清單無實物; 5. 第三天有婚禮,酒店門口的車子明明停的是橫七豎八,在倒車時,門口保安就站着,也不幫助指揮一下,形同虛設; 6. 第二天早上要一個刮鬍刀,至少等了15分鐘吧,也遲遲送不到,衹好先出門。
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Resposta da propriedade: 您好,感謝您選擇入住蘇州高鐵金科大酒店!非常抱歉入住期間未能達到您的期望,對於此次入住給您帶來的一些困擾和不便,酒店深表歉意!關於您提出入住時發現房內客用品標配要求存在的系列問題及酒店早餐廳種類稀少且上餐速度緩慢及餐飲衞生要求不到位,另酒店保安人員在當天車輛進出高峯期間未能主動指揮車輛的有序停放等以上存在的系列問題,現已及時與相關部門進行有效反饋,酒店非常重視您提出的寶貴意見,且已通知有關部門進行鍼對性實施整改,加強各部門員工對賓客專業服務要求進行強化培訓,從而進一步提升對賓客服務質量,為來賓提供更加優質的服務,讓您和更多的客人感受到美好和更加滿意的入住體驗!相信通過我們堅持不懈的努力,一定可以讓蘇州高鐵金科大酒店的良好形象保持的更好!酒店全體員工真誠期待您下一次的光臨,感受我們的進步!
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em set 2024
Família
2 avaliação
2.5/5
Publicado em 27 out 2024
首先感謝酒店把雙床房升級為行政套房(也沒説原因),但是本次住宿最不能理解的就是不是24小時供應冷氣,雖然最近蘇州温度也在20度左右,但是比較潮濕,房間內和走廊進去就明顯感覺非常燜,甚至有黴味,只有大廳稍微好一點(因為大門開着有通風),入住一個多小時空調一直沒有效果,聯繫前台説明情況,前台説處理,結果是送了一台除濕機和一台電風扇,還順帶把窗子打開,想説的是酒店對面就是高鐵站,而且當天下雨,潮濕和噪音鋪面來,我再次聯繫前台請開空調,這次前台答應啟動空調了,我們也舒服的過了一夜,但是第二天不知為什麼又把空調關了,孩子上午比賽完,中午回來休息時不到半個小時孩子就説胸悶 噁心(這症狀我也有),考慮到孩子是來比賽,中午只有一個小時的休息時間,就沒有再聯繫前台(等空調有效果我們也要走了)。想着忍忍算了,改去車裡休息。孩子下午比賽,因為身體狀況欠佳發揮失常,很是可惜!想借此平台提醒酒店,請重視客户需求,不論天氣如何,空調應該24小時保障使用!否則給別人帶來的影響,是不可逆的!
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Resposta da propriedade: 尊敬的貴賓,感謝您入住蘇州高鐵大酒店,並留下您的評價。關於您在酒店入住期間遇到的問題,我們對此對您表達深切的歉意。對於您反映酒店空調的問題,我們酒店管理層也特別重視,我們已反映給相關部門,力求不斷完善酒店的服務品質。再次真誠表達誠摯的歉意,希望下次會為帶來一段不一樣的入住體驗。我們非常期待能有機會再次為您提供服務!
Usuário anônimo
Quarto deluxe duplo
Hospedou-se em nov 2024
Outros
5 avaliação
5.0/5
Excepcional
Publicado em 10 dez 2024
酒店設施比較新,早餐較為豐富 地址很方便,就在蘇州北站對面,非常近。 酒店前台服務很周到,看到行李較多還幫忙提到車站入口。
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Resposta da propriedade: 感謝您入住蘇州高鐵金科酒店並做出好評!酒店位於蘇州相城區,毗陵蘇州高鐵北站,地鐵2號線,臨近圓融廣場,吾悦廣場。交通便利,是出差、旅遊的最佳選擇酒店!卓越的服務及酒店先進的綜合設施為您的商旅居停順意圓滿,期待您再次光臨
Liangjingjing
Quarto Aconchegante (2 camas)
Hospedou-se em set 2024
Família
4 avaliação
5.0/5
Excepcional
Publicado em 11 out 2024
酒店很新,設施和用材是準五星~房間很大,可以看到標準~ 一進大廳,禮賓人員告知有棉花糖爆米花很好,很親子 距離蘇州北站很近,我們是第二天一早的高鐵,對於租車還車也給方便,有地下停車場,每次需要去前台的ipad掃碼獲取優惠券(這點如果在手機端體驗更好) 中間有了個小插曲,帶孩子去小童中心,結果發現電梯沒有權限到12層,又去一層找前台,後來去了12層也確實覺得有點雞肋,4歲孩子表示沒啥可玩的,更適合1-2歲寶寶之類的,電梯卡沒權限這個問題,和酒店反饋後,酒店後來及時補救了也算OK了吧 游泳池在頂層,很好,我把泳鏡落在房間裏忘了拿,還有泳鏡提供,很贊
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Resposta da propriedade: 感謝您選擇入住蘇州高鐵金科大酒店並給與好評!再次感謝您對酒店整體環境,服務,設施等方面的肯定與滿意。我們會不斷努力,繼續為您和更多賓客提供優質的服務,除了致力於為您帶來更好的服務,也為您提供更多的價格優惠,期待您的持續關注,總有一種驚喜會與您不期而遇。期待您的下次光臨!