InterContinental Suzhou

I would like to express my sincere gratitude for the outstanding service I received during my check - in at InterContinental Suzhou yesterday. Allen Li Jinghao, the staff at the front desk, was truly remarkable. He was not only professional and efficient but also extremely friendly and helpful. He patiently answered all my questions and ensured that my check - in process was smooth and pleasant. His excellent service made my stay even more enjoyable. Thank you, Allen, and thank you to the entire InterContinental Suzhou team! I look forward to my next visit.

The location is wonderful. Did a night walk by e lake, and it was soooo therapeutic! Malls are walking distance too, with many iconic malls aroubd (eg: times square and eslite bookstore) Most importantly, the hotel is huge, beautiful and private, with an amazing view. Check-in was a breeze and special shoutout to Fiona Liu. Her service was fantastic, and she even gave me tips on Jinji Lake. Thanks to her, I had a super amazing time in the hotel. Even though I am a solo traveller, the experience was so awesome that I can't wait to bring my loved ones with me to experience the wonderful place and hospitality again!

Excellent location, surrounded by restaurants and shops, and facing the lake boardwalk. The hotel is solid and traditional in its style, typical of the decade it was constructed. Front staff spoke English, they were polite, however, I was annoyed as they didn’t have my room available till 16:30, only smoking rooms were available earlier, surprised this brand has those rooms types available in 2024! Nevertheless, they upgraded me, and left fruit in the room. The room was spacious, bed was very comfortable, view was stunning and the round bath tub was ginormous! Breakfast was ok, not as extensive as other InterContinentals, but sufficient. Swimming pool is massive, and open till 23:00, which I’m grateful for. They are slow in releasing the deposit which should be credited on checkout, I didn’t receive it till the following day, that is not acceptable. So some minor issues but overall, it was an enjoyable stay.

This hotel is in general excellent. We were also given an upgrade. The view over the lake is brilliant. The food in the buffets is very good, and the Riva steakhouse is very good. Plenty of shops close by for convenience! We would like to come back!

Amazing service and view. Doormen Xu is an outstanding example of excellent service

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