Best Western Brockport Inn Suites

dirty floor - found food and spiece of yringe under bed. box spring cover ripped and layiing on floor, bathroom door hook fell off when touched, check in very difficult, breakfast had no butter or cream cheese for bagels

This hotel appeared to be new and was very clean. The staff were pleasant and professional. The room was clean and spacious with very comfortable beds and pillows. The was some dog barking in the hall in the early morning. Be aware that all rooms here are pet friendly. Breakfast was good with plenty of choices. Parking was plentiful and spacious enough if you happen to have a boat or trailer.

My stay at Best Western in Brockport exceeded expectations. The staff was exceptionally personable, adding a welcoming touch to the experience. The rooms were modern, clean, and offered excellent amenities. The reasonable price made it even more appealing. I appreciated the convenience of having an equiped fitness center and the hotel's proximity to SUNY Brockport. Overall, it was a delightful stay that I would highly recommend to anyone visiting the area. Best Western Brockport truly delivers on comfort, quality, and value.

This is a nice property and the staff are very friendly. Unfortunately, we had a few hiccups we could have lived without. 1) There was a dirty towel on the floor of our closet when we arrived. 2) The wasn’t enough food options for breakfast and they ran out of food. 3) The internet was horrible. It was about the worst I’ve experienced in many years. Before retiring I traveled expensively throughout the U.S. for business. I would not return to this property because of the slow internet. To me it just seemed that management was cutting corners to save money. Otherwise, it’s a nice property, the rooms are nice and the staff friendly.

I see many reviews on here from happy travellers (not all though) and good for them - sadly I will now tell you a tale of today's total disaster at Brockport Best Western which after a lifetime of global travel ranks as the worst hotel experience I have ever had the misfortune to endure. We traveled to Brockport today from the UK via Tampa Florida so we were rather tired on arrival at this fairly new Best Western. Sadly, on arrival, the sole member of staff in the building tried to check us in, but despite being able to issue key cards quickly she was not permitted to allow us into our room until she processed our credit card for $50 for 'incidentals', but the computer system crashed and it couldn't be done. In her shoes I would have said, go to your room sir and come back in 30 minutes - I am sure it will all be sorted by then BUT NO!! Instead we had to stand and wait for over 20 minutes waiting for the system that would not work to start working. Despite having paid in advance the major part of $1000 for the booking, the fear that we might abscond having taken a bag of chips from the display gripped the girl which then dictated the next 15 minutes of paralysis. Despite any appeals for logic and reason, all my efforts to move the thing along were met with Lexi (receptionist) insisting that she would lose her job if she let us into the room without the card being processed! SERIOUSLY???? Eventually the manager was contacted (off site) but she refused to speak with me to try to smooth an escalating frustration. Not interested. I have never in a lifetime of travel been so ignored by any manager who's primary job should be to ensure customers have a great experience but clearly Alexandra Agostinelli (for that is her name) didn't get that memo or attend the Customer Service training day. Having got no-where in house I called customer services in national head office to make a formal complaint. I must assume the manager didn't like that because shortly after I was instructed to leave the hotel immediately. They were cancelling my reservation and if I didn't go straight away the Police would be called AND they were still going to charge me for one night too!!! No justification - no explanation. In my view this is theft. They cancelled my reservation - not me. Neither my wife nor I did anything wrong, criminal, crooked or offensive - we simply grew frustrated at being kept waiting almost half an hour in the end so they could take $50 for things I hadn't purchased. Our family owned our own airline in the past and we have always believed that customers matter. The arrogant, off hand way in which this manager and this company treated us by throwing us out at 7.30 in the evening with nowhere to go and still holding on to perhaps $200 for nothing leaves me horrified at this corporate ineptitude and ignorance. Stay there if you must though I really advise you not to.

The room was very comfortable and clean. Staff was nice and conversational. Breakfast left a bit to be desired, but that's ok. Bed was comfortable, internet worked fine. The area that the hotel is located is quiet, which was nice. Dining options within 1/2 mile is also a plus.

This is a great hotel to stay at if you are in the area. The staff is very friendly, breakfast is great, the rooms were extremely clean and well taken care of. The hotel can be pricey but it is much better than other options in the area. Give them a try !

This was 2nd time staying at this Best Western in Brockport. The price is excellent. The breakfast was good. The room was clean but not spotless. However it was homecoming weekend so they may have been overwhelmed. The front desk was friendly and helpful. Would definitely stay here again.

Had a good night's rest and enjoyed breakfast. Didn't even know this hotel existed in Brockport. We have done a lot of travelling to Rochester/Henrietta before and after the pandemic and so far our stay at BW Brockport was very enjoyable and restful. We will definitely recommend BW Brockport to our friends and family to stay at this hotel.