Miawreen
3 de janeiro de 2024
The rudest receptionist i have ever come across in my entire life! In saying that i am a frequent traveler and have stayed in many types of accommodation ranging from budget motels up to 5 star hotels and none of them ever been this rude to customer not even budget motel. She slammed things out of frustration and exhale a loud sigh, and even yelled at me, this was no where near acceptable. All because I booked 2 rooms & asked to be put in the same level (rang them a few months back for this request)
. However, when checking in she said our assigned rooms are 2 floors apart, she then changed the paperwork to make them 1 floor apart (note we have not enter any room at this stage, only paperworks). When we entered the room wasn’t clean (there was half eaten hotdog and wine spills) so i went back to reception asking to be put back to our original floor (2 floors apart) which she refused saying i have done a lot of paperworks to move you & she blew up slamming things and started yelling. Although she did apologise in the end, it had already ruined my holiday mood. Never ever stay with APX again
Traduzir