Embassy Suites Syracuse Destiny USA

It was a good service

Nice 2 room suite. living room was a small and the mini fridge was mini. But overall a nice room. Good to a separation between the two spaces. Hotel was clean, service good and location was great. There for an open house at Syracuse University. Daughter slept in bedroom and I had sleeper sofa. Comfortable enough. Complimentary breakfast was great. Probably the best I've as far as complimentary ones go. Included a chef cooking omelettes to order. Didn't have, so don't if that was extra but still a nice option. All in all, if my daughter goes to Syracuse University, this embassy suites will be my go to place to stay.

We stayed for 3 nights, and would definitely return. The rooms are very well designed (we had a king suite). The bed is facing the window…it was so nice to relax with a view of the city (don’t worry, the blackout curtain is very effective at keeping the sun out in the morning). With the bed facing the window, you don’t get any light from the door or bathroom. All rooms should be designed like this! Breakfast was excellent, and we appreciated the manager’s reception in the evening.

Passing through Syracuse on our way home, we needed a room for the night, and settled for the Embassy Suites in Destiny, Syracuse. Well, it didn’t disappoint. Lobby was clean, and smelled nice and welcoming! Room was clean but the bonus was the Manager’s evening reception! What a nice touch! The other BIG PLUS was the amazing breakfast the next morning! Just WOW! Excellent selection and you get your omelette made to your liking! All in all, a must go back again kind of place! Thank you Embassy Suites staff team!

Decent hotel, good breakfast, conveniently located next to the big mall. I intended on taking my kids swimming in the hotel pool and it looked pretty dirty - water was cloudy and the smell wasn’t good. Bottom line, this hotel is too expensive for what it offers.

Very disappointed with my stay here. The only positive was that it was across from the mall. I don't think there was one furniture surface that wasn't stained including "p-leather" chairs pealing in the lobby. I was in room 301, it had a funky smell and had a bed that was leaning on one side and the mattress that was also in terrible condition, the pillows were also terrible. For a newer hotel, I was expecting a lot more at the very least I was expecting it to be cleaner than a Motel but sadly that wasn't the case.

Customer service was horrible. We travelled with small children. Took them 4+hours to bring a crib which was requested at the time of booking, at check in, and after following up 3 hours later. Front desk staff was not helpful, condescending, and rude. Some issues at check out as well. When customer service issues were brought to manager on duty, they were apathetic. No apology or resolution offered. Did the absolute minimum requirements of their job . That said, the room was nice, and the cocktail reception and breakfast were enjoyable.

Oh dear what a sad excuse for a hotel, one to miss if you travel through this area, better hotels to stay at I’m sure. Booked 1 night for myself, wife and 17 year old son. Room booked was a king bed with sofa bed. Problem no 1: The room is small and I mean small. You can’t actually open the sofa bed out because it hits the bedside cabinet to the king bed. After some pushing and shoving it was finally opened. I did wonder what all the damage was on the bedside unit when we entered the room, I know what caused it now. Now how do I walk to the Bathroom…..ah, I can’t. I’ll need to climb onto the sofa bed and walk over it to get to the bathroom, well that’s safe, hope there isn’t a fire in the night. Problem 2: Let’s make the sofa bed up, 2 bedsheets, 1 blanket, 4 pillow cases, ONE pillow, err how are 2 people supposed to sleep with 1 small pillow. Phone call to reception….sorry we don’t have any spare pillows…WTF, this is a massive hotel and you do’t have any spare pillows? No we are fully booked…really?… yes sir…..ok why can I still book a room for tonight then online ?….silence…… a question to far for staff to answer, I like to call it a stupid lie that can’t be substantiated. Problem 3: Staff who LIE, see above. Why do staff lie, it’s like taking candy from a baby exposing their stupidity, is it management that ask them to lie. Don’t lie guys it makes YOU look really stupid (directed to Kimberley on the front desk) Problem 4. I’m thankful I’ve got a rental car, it feels like the hotel is in a pretty poor area, park at your risk but make sure you are paid up on your car insurance and I guess hope for the best. Still the fast and the furious car races going on outside will no doubt leave you awake all night so you can keep an eye on your car. Problem 5. It’s a pretty tired hotel generally, I thought these kinds of hotels died off years ago, don’t care less as long as they take money off you type places. I’ve stayed in a lot of hotels on business, this is right at the bottom of the pile, tired place and tired staff. Problem 6. Staff who lie…..some 60mins after the initial request for pillows was declined, because they were fully booked, and not a pillow to spare, a loud bang on the door and a miserable looking security guard arrived with 3 pillows. What luck, some guests must have checked out just after midnight…freeing up a supply of pillows. How lucky were are that they have left, totally blindsiding the front desk. Hmmmm, as I said staff who lie

Location is great! Staff was welcoming when we came in. Also gives snacks and 2 drinks per person so dont miss out. The room was beautiful. A little annoying that we booked for 6 people and were given towels for 2 people. For the price i should not have to go ask. Also when i did go to the desk a man who was sitting asked how he could help me so i asked for towels and he rudely told me he was the shuttle driver. Why ask me if i need help then? Also had to ask for towels for the pool in the morning which should have been restocked night before. When they did bring us the towels they were just thrown in a pile infront of door in hallway. Very disgusting and not hygienic at all. Woman at the front desk in morning was very cold and not welcoming. The sofa bed in the room was horrible and again for the price should be up to date. Pool was cold. Breakfast was amazing with an omelette bar. Hotel is worth it just for that. I would come back for the breakfast which would make me put up with the soso service but maybe look around.