Usuário convidado
4 de março de 2023
After a long journey to the hotel, we were told on check in (booked via ***********) that no booking received by the hotel, despite my confirmation that it was paid. Manager / receptionist did not speak much English, so for 40 min , my heart was racing and worrying where do we go in the late evening and then trying to get a refund from booking was very distressing. I had to show the card I paid for and confirmation etc. Then after 40 min manager agreed to give us a room after being unable to get hold of *********** and all our evidences. Next morning they just told us : sorry it was the hotel fault. Did not even offered a drink or dinner or anything to compensate for their error and stress. Breakfast , although , pretending to be posh , was very small and we saw people looking at the menu after the breakfast as it wasn’t feeling . On top of it , we didn’t do any research about the area beforehand , but it turned out to be a dolphin slaughtering bay, it had sad feeling about this place. And one more no restaurants nearby … a bit stuck …. wouldn’t come back to this hotel - way to expensive for the service and nicer choices around
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