Novotel Taiping

We got ourselves a King Room and was greeted by a very nice view of Taiping Lake Garden and the mountainous scenery. Room was big and clean. The hotel was directly connected to a shopping mall. Some slight hiccups:  1) Somehow our room had no floor towel 2) The room door had to be slam shut before the lock can be turned to lock the room successfully Other than that, we would love to stay again!

The hotels location is very good because it is right in the heart of Taiping. It is also connected to a shopping mall to buy food and other essentials. The room is clean and comfortable. But the service could be improved. My room I paid for was a twin, but I got double instead. And the city view is OK, but obscured by a large roof. There was a missing chair and the safe deposit box was locked but fortunately this was rectified by the Indian hotel manager. Honestly, I think he’s the only one who truly understands customer service. Other staff are average and some are kindof lazy. When I wanted to checkout, two Malay staff were at reception and saw me but couldn’t be bothered to attend to me while I waited right in front of them. Only the Indian manager, who was actually doing something else, put down his work and came to my assistance. The hotel restaurant only serves breakfast, afternoon tea and room service. No dinner. Too bad, as it’s quite a nice looking restaurant. Car Park is free for guests and located on the 6th floor. Overall, I did have a good stay. I think I’ll try the lake view room next time since they have cleaned their windows.

Hotel staff are very friendly and helpful. Delicious breakfast and too many food to choose from. Kids happy with the pool and overall it is an enjoyable stay for a family. Recommended hotel to stay!