Avaliações do The Smokehouse Hotel & Restaurant Cameron Highlands

The staff was really friendly the food was good the environment was superb

Website stated ‘polished’ (service). This was not across the board. The worst was the unfriendly receptionist called Teo, who has no customer service. Smokehouse is in desperate need of a deep clean and maintenance. Chipped bath tub, chipped restarant tables, Dirty rugs, cushions, upholstery and an unsightly sun roof over the restaurant, are signs of neglect. The Glenlee suite’s shower head was broken. We lodged a complaint before leaving for a day’s sightseeing. We returned to discover nothing was done and staff at the reception, who included Teo, had no recall of our complaint. Pillow casss smelt stale and awful. We brought it to Teo and asked her to smell it. She just stared at the pillows, refused to remove her face mask to smell the pillow cases until we insisted for the umpteenth tkme. Unbelievable. It is far from polished. The rooms facing the road, are very noisy throughout the night and day. Do not book these. We do not recommend stays at the Smokehouse. But do go for meals because the waiters are good and the food is pretty decent.

This is one of the worst and poorly maintained hotel. Sofa and carpet was very dirty. Bathroom rail was almost falling off. Table and cupboard has old wornout marking. Bed linen was dirty. Walk up stairs, leading to the room was uneven, and partly shertered by rusty metal roof, with rain dripping on us. Whole established was too under maintained to be collecting any $$ at all Water heather was a tank based where 2 units were sharing 1 tank. Just happened the backup heather in house unit short circuit or tripped (both units same time??) Causing in flow water to be cold! If based on the tank water, once 1 person used, the others in 2 rooms that i booked couldnt bathe. Reception asked me to wait 15 mins before the next person gets to shower. Imagine, it would take to shower as I have booked 2 rooms with 4 adults!! Probably a tasks to complete in 1.5 hrs After a second call to recep saying i would ask for my money/ refund back, then they offered to send a maintenance guy over. Issue was fixed, but it was late night, and a few of us did not shower for the night. Finally last straw, we checked out the following day, even though I had booked 2 nights. Hotel staff did nothing not even any words upon hearing it.

We spend one night as family staycation in this hotel which remind me, my university holiday trip staying in B&B in UK many years ago, it is first time experienced for my wife and 2 kids how's the old British house look like. Nice restaurant set-up and foods :-) The room furniture is a bit run down and hope the hotel operator may consider to upgrade & change. I will come back again to stay in this hotel. Thank you.

No complaint about the hotel, excellent ! However, the traffic jam this area is so heavy.

Management is ultra unfriendly gone the old smoke House hospitality the comon staff are nice but all inexperience they listen to the Management keep apologise and I am a repeat customer stay more then 12 occasion for the last 20 year I come back here because of memory better go stay elsewhere

Great experience in the hotel.Beautiful garden and delicious food.Just enjoy it a lot.

Amazing place. Very private. Service from staff was excellent. Always wanting to please you.

Overall, quite good for business or leisure trip. Looking forward to come again. 3rd time being here, and has tested variety of room types.

Beautiful hotel with English style and garden full with flowers

Nice stay and good breakfast. Good service too!

Excellent hotel. Clean and comfartable Breakfast is awesome Environment is super instagrammable

Me and my family stayed here for 2 days and 1 night.Overall it was a fantastic experience and exellent serivce. The hotel is very enviroment friendly which is great for clearing your mind and to have a relaxing holiday.The room has a lot of windows that gives you natural lighting and chilled night too.Unfortunately, the toiley does not have bidet but it has a different toilet bowl for cleaning.Besides, there's also not much channel on the tv as well as old fridge, the freezer dosen't work.It was full of ice.Lastly, this hotel is quite strict since you have to book the room according the number of your family members.Example, you have to book a family sized room for family of 4.Will come again for sure because its a very lovely and nice hotel!

I feel the hotel want to make money.. Suddenly add charge for my kids. Actually I already booking for family room. Pls beware if u come with limited budget..