Bayu Bayu Hotel by Soft Loft

I had a really great stay at this hotel. The location is excellent—just about five minutes from the beach, surrounded by restaurants offering different types of cuisine, and also close to the mountains. The hotel itself is beautiful and very photogenic, with captivating architecture and a really nice atmosphere. Everything was clean and well maintained, including the rooms. The bathrooms are also surprisingly spacious and comfortable. The Wi-Fi was good and reliable as well. The staff were one of the best parts of the stay—super friendly, helpful, and understanding. They really made the experience even better. What I especially like is that the hotel suits pretty much everyone. You can stay here with your friends, family, as a couple, or even as a solo traveler. It accommodates different types of trips really well. Overall, a fantastic hotel with a great location, beautiful design, clean rooms, spacious bathrooms, good Wi-Fi, and excellent service. I would definitely recommend it and would happily stay here again!

It was an amazing family hotel, a 3 bedroom room was a perfect atmosphere. We booked for a night and then extended a day more. There is an amazing massage parlour on the property, it was a nice massage after a long drive to penang. The drawback is heater is very slow, the pressure is low and a fans are very slow. We liked this stay, but it can be improved in the washroom section.

I will be right back on the hour with your boy ordering some good food soon what time is it? Almost rainy season get ready. Rain is awesome.

Overall we are satisfied with this hotel but there are one thing I want to highlight. After check out the lady whom I liased with when I checked in told me that there are a burn mark on the bedsheet & also mattress protector and she will forfeit my deposit of RM50. I then asked my niece who slept on that bed & she said the burn mark was initially there but she doesn’t know that she must inform us about it. I’ve tried to explained to her many times that my 11 years old niece was sleeping on that bed & none of us in that room smoke or using any electrical appliances such as hair iron or curling iron or which non of us have with us so how can we the burn mark appeared there. She kept insisting that it was a fresh burn mark and she won’t let her hotel guests sleep with a burn mark bedsheet. This is totally a scam to us as I travel with my mum, my husband, niece (11 years old) & nephew (10 years old) could caused the damage as claimed. I do not have choices but just accept it as the lady keep saying that my deposit is not even enough to cover. Am not sure why they used such a tactic towards a family with kids and I have never had this problem in my entire booking with Trip.com. It was our mistake that we didn’t check the hotel room condition as we checked in very late - 8:26pm and all of us are really tired from travelling long journey. I’d say it was caused by their own staff which are 2 Bangladeshi guys who handle housekeeping but they blamed it on my family. Of course they won’t admit it as the lady keep saying they won’t provide burn bedsheet. This is totally not fair to me and one of the staff keep insisting me to pay the deposit when I arrived.

Limited parking lot, the bathroom floor is slippery and the deposit refund required to fill in the form that inconvenience

Great location with bus stop right out front, excellent coffee shop/ Cafe next door. 5 minutes walk to nice quiet beach, 10 minutes walk to floating mosque. 45 minutes bus ride into town 10 minutes bus ride to main Beach area with night markets and entertainment. Good small pool, big room.

The hotel is in a very convenient location. Close to the beach, close to restaurants, and right in front the bus station that takes you to George Town. The amenities and look is old looking but it seems to be their theme. Overall, good value for the price.

The toilet had an unpleasant odor, and there were many ants in the room. However, the staff were polite and helpful👍

The location is close to main road, so there is a bit loud traffic noise at midnight. Parking space is limited. Customer service is responsive, and they reply quickly on whatapp if you need help.