Taunton Town House

Terrible disgraceful customer service! Accommodation is basic but ok. After my stay I contacted them by email as I hadn’t received my invoice. After no response for a week I phoned the number on the website. No answer but I did get a text asking for the name and date of stay which I provided. After three hours I politely asked if they had sent it and asked for it to be sent to another email as I suspect it wasn’t getting through. They said they can’t do that! Only once I stated I would dispute the payment with the bank if I did not get my invoice did they send it. After saying ‘you must be so poor’. Absolutely shocking treatment from someone in hospitality!

Booked this accommodation as we were seeing a show at The Brewhouse. I'm presuming the building was a vicarage as next to the church and windows very church like. The building is huge with lots of rooms. There is no manned reception so you are given a code number for front door and room. Our room (twin) was on second floor No 17, in hindsight should have asked for a room with less stairs to reach it! My fault. Room was more than adequate for our overnight stay, good ensuite, clean beds. Couldn't be more convenient to town centre. It is on a busy road but has own car park.

We found it very noisy struggled to sleep, the front door gets slammed a lot with no staff on to sort this out. Dusty room with a moldy shower curtain and the shower went cold after a couple mins the plumbing makes a horrible noise that can't be ignored. We won't be back.

Hotel is in a great location. However, the customer service is absolutely terrible. There’s a mobile number that is never answered and no reply to voice messages that have been left. Also no response to emails sent. Stayed here 2 years ago and it was so different. Don’t know if it’s new owners but it has certainly gone downhill. Would never stay here again and would not recommend to anyone.

Visiting friends in the area and came across the town house as was driving through. Great grand town house which was very well kept and looked after well could see. The room was a standard room but was very clean and nicely finished. Fantastic location to the town just across the road

Stayed here end of June for a brief visit on the way down to Cornwall. Easy access and were able to check in anytime which was ideal. Very modern interior and stylish. The room was large with nice tea and coffee provided. Great location to explore and go out for food as well.