TownePlace Suites Texarkana

To start with, the Marriott franchise is a great Hotel and offers a fantastic stay. This hotel does not meet the Marriott standard in my opinion. If I order a meal and the steak is under or over cooked, I eat it anyway and don’t send it back and don’t ask for a replacement. That is to say that for me to ask for a change is not the ordinary and it has to be pretty bad or unsatisfactory. When checking into our room, it smelled like KFC rented the room the day before to make all of their Louisiana hot chicken. The room smelled like strong spice, seasoning, and food. So much that I asked for another room. The second room had paint fumes so bad we had, I had a headache within minutes ‍♂️. I stayed in the room and just kept the window open all night. The hotel is not the worst I’ve stayed in but it is not a Marriott type hotel. Just to know what you are renting. Sometime the pics don’t tell the whole story.

This is the best marriot experience we have ever had! Fully renovated room! Super clean and all the set up and furniture in the room is just perfect, clean and brand new! So many lights in living room and bedrooms. All cooking wares are brand new! All towels and beddings are brand new. So clean and beds are so so comfortable! We love the place and really hope they can maintain it like this. Will definitely stay again in future!

a) I specifically did a mobile check-in for needing the room at 11 am on 29th Jun 2024. The mobile system confirmed my check-in and post that I never got any other intimation or rejection. But, to my utter shock, I was met with an absolutely unfriendly staff – her very first reaction was NOT to welcome or greet me but rather looking at me with a disbelief/question, and I said Check In, and her next-second response was sorry, only 3 pm.. Is this how you will firstly treat a guest. And I do have status, and I am coming with family b) After a brief unpleasant wait, I was told that I will be given a call. The next 45 mnts I was hanging around in that scorching sun. c) The toilet door hardly closes. Has no one ever complained about it. How could I use such a toiler with family, and with young children. This is ridiculous d) 90% of the times, when we exit and enter hour room, I constantly have to start at an unsightly ‘plunger’ that is kept right near my entrance. e) Breakfast spread was terrible. Not even bread. And practically no option for vegetarians. A highly run-down spread. f) Entire property had a strong smell about it. g) No office space or printing capability h) We were running around, back and forth, room to front office to housekeeper multiple times, to just get fresh bath towels. When I ask front desk, I almost got shooed away with ‘you should ask your housekeeper” – I have also stayed in multiple Marriott hotels, and its perfectly fine to ask Front office. And why are your staff always so unfriendly, rude and abrupt. Is this the guest relations you have in this property. Heights of insensitivity. When I ask housekeeper, she goes “I don’t have any” – come on, is this an acceptable reply. I finally got it only in the night (Sunday night). Overall, this was one of the most pathetic stays I ever had in any Marriott property

Rooms were nice but the service in the breakfast area was horrible. The fork container was empty, so we asked for forks the attendant ignored us, then asking again she went to get them and upon returning placed them in the service area. We asked her for a fork and she just pointed to the container. By that time(at least10 minutes) our food was cold. She never made eye contact or any attempt to help. Her name was Aquila. Marriott definitely needs to provide more training and upgrade their customer service. Find a different hotel if you want decent service!

For the $130 a night I expected so much more. I wouldn’t stay again. Bugs in the room. Mystery stains all over the place. Front desk personal was set up in a random room. I didn’t even check out breakfast as I was scared. But at least it didn’t have bed bugs…that I saw.

Absolutely the best staff I've seen in years. I'd like to give a special shout out to Margarita, Laquessa, Teniqua and Aqualla. These ladies gave us special attention...and especially to our 7 year old granddaughter. The hotel is undergoing rennovations, but the staff MORE than made up for it! Please pass along my gratitude!