Usuário convidado
4 de fevereiro de 2025
This was our second stay at Svatma after about four years. We returned because we loved our previous experience, and the Brihadeeswarar Temple keeps drawing us back to Tanjore. Unfortunately, this visit did not live up to our last stay. The staff seemed disoriented, with poor communication skills and a lack of proficiency in conversational English—a noticeable issue considering the majority of guests are international tourists who do not speak Tamil. Service was slow, even in the restaurant, which was disappointing. That said, the food quality was good, though we cannot comment extensively since we are vegetarians and the hotel serves exclusively vegetarian cuisine. We also used the spa services, and while the massage was excellent, the pricing was steeper than most five-star hotels, which felt excessive. The rooftop bar was particularly underwhelming—it was poorly staffed, and on one occasion, we waited over 10 minutes with no attendant present. The bartender also seemed inadequately trained, which affected the overall experience. Despite these shortcomings, Svatma remains a beautiful property in close proximity to the temple, and we may return in the future. However, we sincerely hope that management improves staff training and efficiency to match the hotel’s stunning ambiance and potential.
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