Usuário convidado
9 de janeiro de 2024
Our recent encounter with this resort left much to be desired. Unfortunately, our stay was abruptly canceled due to overbooking, a situation exacerbated by the lack of prior notification. This unforeseen circumstance unfolded as we arrived with our six-month-old children, and despite the late hour (10 PM), we were denied check-in. The lack of communication regarding the cancellation was particularly disheartening, and the inconvenience caused, especially with young children, was challenging to navigate. Such incidents can significantly impact the overall impression of a property. Regrettably, based on our experience, I would hesitate to recommend this resort to others. The unexpected cancellation and subsequent denial of check-in, especially when traveling with infants, have left us with a negative perception of the property. In the spirit of constructive feedback, I hope the management addresses these issues to prevent similar inconveniences for future guests.
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