Usuário convidado
31 de janeiro de 2023
We came to this hotel on Saturday, September 17, 2022 trying to stay at the same hotel as family for a wedding that weekend. I checked in & was given rm 211, after getting unloaded & getting in the room the Lysol sanitizing commenced. While spraying, I noticed brownish/orange & black stains on the lamp shade. After looking closer the we determined the black stains were mold all around it. We started looking further & noticed spots on the ceiling that had actual water peaks ready to drop down. I immediately went to the front desk & complained.this was a big issue due to me being allergic to mold. I was given an apology & told there had been a leak & that all rooms had been taken out of commission that were affected. I was then given rm 219 & apologized to again. I decided to check out rm 219 before moving any luggage to it. We still had family that were not checked in yet. After turning on the light in the new room I noticed small black spots on the wall. I followed them & found bigger ones, that looked to had been painted over. I then went to the lamp shade to inspect it, I noticed nothing at first. Then I turned it around & saw mold on the back of it. I let everyone know that we were leaving after storming out we noticed 2 dehumidifiers at either end of the hallway. We then called our remaining family to let them know. The lady that helped us was nice & assured us that moving to another floor may help. She also tried saying the cleaning manager had recently quit. I told her that that wasn’t recent mold. We declined & asked for a full refund. While waiting on the refund I noticed a leak near the front desk off to the side. We were able to get a room at another hotel. We stayed outside until the rest of our family got there. They decided to take a chance on a higher up floor, 5th to be exact. They checked in & left to go get dinner. Never stepping foot into the room. Upon retiring later that night, they were tired & went to sleep with low lighting in 2 separate rooms. Only to wake at 6 in the morning turning lights on full blast & seeing a water patch on the ceiling & rust/mold on the lamp shade in one room & a black painted over spot in the other. This hotel needs to be condemned. It’s an old building, where the lobby has tried to be updated, but it needs extensive cleaning & repairs.
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