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Avaliações dos hóspedes
4.4/5
Muito bom
265 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.4
Atendimento4.4
Limpeza4.5
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Todas as avaliações(265)
Avaliações positivas(254)
Avaliações com fotos/vídeo(47)
Ótimos quartos(57)
Fácil de se locomover(54)
Localização conveniente(53)
Próximo ao metrô(40)
Ótimo para viagens a negócios(9)
Preço adequado(9)
Quieto e confortável(6)
Excelente café(6)
Avaliações negativas(11)
Emily629
quarto para não fumantes(cama queen size)
Hospedou-se em dez 2024
Casal
2 avaliação
4.0/5
Muito bom
Publicado em 22 jan 2025
This hotel offers a delightful experience with its prime location. The comfortable accommodations and attentive service. The surrounding area provides convenient access to attractions and dining. The hotel is a perfect base for exploring the city. It's a wonderful choice for a memorable stay.
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Sakkako
Run of house
Hospedou-se em nov 2024
Viaje com amigos
21 avaliação
4.5/5
Ótimo
Publicado em 24 nov 2024
right next to roppongi itchome station and walkable distance to surrounding malls
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Resposta da propriedade: Dear Sakkako
Thank you for staying at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
Hotel Villa Fontaine Grand Tokyo Roppongi
Manager
itsnotismail
quarto recém-renovado(cama queen size)
Hospedou-se em dez 2024
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 17 dez 2024
A great hotel at a very convenient location (right next to a train station that is part of the Tokyo metro network)
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Resposta da propriedade: Dear Mr./Ms. Itsnotismai,
Thank you for your comments on our location. We hope to be your choice of stay whenever you are in town.
We look forward to welcoming you back for another relaxing visit.
Hotel Villa Fontaine Grand Tokyo Roppongi
Manager
Usuário convidado
quarto para não fumantes(cama queen size)
Hospedou-se em nov 2024
Casal
1 avaliação
4.0/5
Muito bom
Publicado em 16 jan 2025
Very conveniently located, the toilet is a bit small but given this is Tokyo so I’d understand.
Overall cleanliness is okay and I had a pleasant stay.
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Resposta da propriedade: ゲスト 様
Comments like yours are truly rewarding to hear.
Thank you for highlighting our convenient location.
Thank you again for your kind words about our hotel.
We’d love to welcome you back soon.
Hotel Villa Fontaine Grand Tokyo Roppongi Manager
Nipaul
quarto para não fumantes(cama queen size)
Hospedou-se em out 2024
Casal
5 avaliação
5.0/5
Excepcional
Publicado em 27 out 2024
Good customer service. The staffs are very helpful and understanding. Great support. Clean and comfortable room.
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Resposta da propriedade: Dear.Mr/Ms Nipaul
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.
Also, thank you for taking time out of your busy schedule to give us your feedback.
We are glad that you are satisfied with our service.
Our hotel offers a variety of room types.
We hope you will be able to use it next time. We also look forward to your use.
Villa Fontaine Grand Tokyo Roppongi Hotel
manager
Usuário convidado
Run of house
Hospedou-se em ago 2024
Negócios
9 avaliação
5.0/5
Excepcional
Publicado em 30 ago 2024
Clean, great location, spacious rooms. Very impressed by the service levels too. Well done.
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Resposta da propriedade: Thank you for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. We are also grateful that you chose us from the many hotels available.
Thank you for your kind words about the room. Even among business hotels, our hotel offers spacious rooms of 20 and 30 square meters. We also offer a variety of room types, so we hope you will use them when you visit Roppongi.
All of our staff will continue to work hard to ensure that all our guests are satisfied and comfortable, and that we are a place that you will want to visit again. We look forward to seeing you again.
Hotel Villa Fontaine Grand Tokyo Roppongi Manager
jooonsang
quarto recém-renovado(cama queen size)
Hospedou-se em out 2023
Família
42 avaliação
1.7/5
Publicado em 30 out 2023
Bad service and room.
the location is good, it's the only one thing good about hotel
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Resposta da propriedade: Thank you very much for staying at our hotel.
Thank you again for taking the time out of your busy schedule to post.
We take your comments regarding customer service very seriously.
We sincerely apologize for any inconvenience this may have caused to our customers.
In the future, we will provide guidance from the basics to prevent such things from happening again.
We will take your feedback seriously and strive to improve. I am terribly sorry.
Villa Fontaine Grand Tokyo Roppongi
manager
infinity0223
quarto recém-renovado(cama queen size)
Hospedou-se em jul 2024
Negócios
26 avaliação
4.0/5
Muito bom
Publicado em 21 ago 2024
Service: good
Price:resonable
Room:clean and tidy
Facilities: good
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Resposta da propriedade: Dear Mr./Ms.infinity0223
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo-Roppongi. We would also like to thank you for taking the time to share your feedback about your stay.
We are very pleased to hear that you found the room "extremely clean."
We will continue to strive to improve our services and create a comfortable hotel, without being satisfied with the status quo, so we hope you will continue to patronize us in the future.
Hotel Villa Fontaine Grand Tokyo Roppongi Manager
ATTA
quarto para não fumantes(cama queen size)
Hospedou-se em dez 2024
Sozinho(a)
13 avaliação
5.0/5
Excepcional
Publicado em 3 dez 2024
Room was good , breakfast is fine
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Resposta da propriedade: Dear Mr./Ms. ATTA
We are happy to hear that you enjoyed your stay with us.
We work really hard to give our guests the finest experience possible.
Come and visit us again.
Hotel Villa Fontaine Grand Tokyo Roppongi Manager
JennyH
Quarto com Cama King Size Renovado Não Fumadores
Hospedou-se em out 2023
Negócios
3 avaliação
3.2/5
Publicado em 6 out 2023
Just suitable for business trip, very disappointed in breakfast
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Resposta da propriedade: Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.
Thank you very much for your valuable feedback about our breakfast.
We will share your comments with the restaurant and strive to improve the quality and service. We will continue to make every effort to provide a satisfactory stay to all of our guests.
Hotel Villa Fontaine Grand Tokyo Roppongi
Hotel Manager
LorenzoWUH
Hospedou-se em jul 2023
Negócios
20 avaliação
4.7/5
Incrível
Publicado em 25 jul 2023
If you stay in Roppongi and want to find a good deal on price/location/quality, this is it! Just in front of Rappongi-Itchome. Room bigger than usual (for Japanese standards).
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Resposta da propriedade: Mr./Ms.Lorenzo
Thank you for staying with us the other day.
I am very happy and overwhelmed to receive such a high evaluation.
We will continue to pay close attention to cleanliness and maintain it so that everyone can enjoy an extraordinary world.
We will do our best to provide you with even better hospitality the next time you visit us.
We look forward to seeing you again.
Hotel Villa Fontaine Grand Tokyo Roppongi
Manager
Usuário anônimo
quarto para não fumantes(cama queen size)
Hospedou-se em mai 2024
Sozinho(a)
37 avaliação
4.7/5
Incrível
Publicado em 9 mai 2024
Great value for money given the location - would stay here again!
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Resposta da propriedade: Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback regarding your stay.
All of our staff will continue to work hard to ensure customer satisfaction.
Thank you for taking the time out of your busy schedule to provide us with your valuable feedback. We look forward to using you again.
TravelerMZ
quarto recém-renovado(cama queen size)
Hospedou-se em jul 2023
Casal
16 avaliação
5.0/5
Excepcional
Publicado em 9 out 2023
Good strategic location near the metro station. Hotel is clean and staff is friendly.
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Resposta da propriedade: Dear Mr./Ms. TravelerMZ
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. Thank you again for taking time out of your busy schedule to give us your feedback on your stay.
We are very happy to hear that you had a relaxing stay with us. We are very happy to hear that you highly appreciated our staff's service. We will share your feedback with our staff and will continue to work hard to provide you with the best service and guidance to make your stay as comfortable as possible.
Hotel Villa Fontaine Grand Tokyo Roppongi
Hotel Manager
Usuário convidado
quarto para não fumantes(cama queen size)
Hospedou-se em dez 2023
Negócios
19 avaliação
5.0/5
Excepcional
Publicado em 16 dez 2023
Very good location, next to Roppongi subway station. Also have several international restaurants nearby. You get one free coffee per night! 100% recommended for business trip.
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Resposta da propriedade: Thank you very much for using our hotel hotel.
I hope that you will return to Japan.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
Hotel Villa Fontaine Grand Tokyo Roppongi
Manager
Usuário anônimo
Run of house
Hospedou-se em out 2023
Família
4 avaliação
2.7/5
Publicado em 14 out 2023
The location is near to the Roponggi-Itchome (Nambuku line) However not much shops and restaurant nearby. The rooms are super small and old. Bathroom has smell too, don’t fall on the promo the run of the house you might get the room that hardly used. on the lobby is new the rest are old.
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Resposta da propriedade: Thank you very much for your recent visit to our hotel.
We apologize that we did not meet your expectations in many respects.
We have several restaurants in the nextb building , Izumi Garden Tower. We apologize for the lack of information from the front desk staff.
We will work with our cleaning staff to ensure that the guest rooms are kept clean.
We look forward to welcoming you again.
Hotel Villa Fontaine Grand Tokyo Roppongi
Manager