Usuário convidado
12 de junho de 2024
NO RESPECT FOR GUEST SAFETY OR PRIVACY A STAFF MEMBER ENTERED MY ROOM WITHOUT PERMISSION WHILE I WAS NAPPING, HE STOOD AT MY DOORWAY DEMANDED TO INTERROGATE ME ABOUT MY RESERVATION, DESPITE MY YELLING AT HIM NOT TO ENTER. I KEPT YELLING AT HIM TO LEAVE AND HE WOULDN'T. He only left because I started filming. They could have just called me or my wife whose phone numbers were on the reservation to clear anything up. SAFETY IS AN ISSUE The rooms do not have do-not-disturb signs available, and cannot be locked from the inside, so the staff members can just open the door when they feel like it and there's nothing you can do about it. THIS HAPPENED BECAUSE THEIR ONLINE RESERVATION system malfunctioned. Even though I checked in that morning with MY NAME AND RESERVATION CODE, the system gave me a key code to the door, I was in the room for 4-5 hours before they barged in demanding to know why I (a prepaid customer, who checked in and was all paid up, my details were in the system, who even called their support number because I had problems with check-in that morning and they still checked me in, I even paid an early check-in fee) had to PROVE MYSELF to them. I was refunded the night after calling to complain, but I am still with a bad taste in my mouth about this place. Cherry on top is PARKING NOT INCLUDED, so I paid about 600 NOK for under 24 hours of parking in the next door garage.
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