Hôtel Mercure Tours Centre Gare et Congrès

I was one of the lucky ones in our party, who got a decent size room. The overall impression is dated, but not completely worn down. The restaurant is for breakfast only - and you need to go to the city center to eat lunch / dinner. There is a restaurant at the Novotel down the road, but it is closed during the weekend. The elevator was stuck twice during the week we stayed - we spent the weekend in Paris - and when we came back on the evening 16th of September one elevator was not functioning - and when I pressed the button on the other elevator "Up" - nothing happened. I asked the receptionist if the elevator was working and she reacted in every shape and form - body language, deep sigh and eyes in the sky as if I was a complete ***** that I didn't know that I should have pressed "Down" - to get up. Unstable elevators is of course pretty bad - but worse was that when the elevator was too busy we tried to use the fire escape - and it was blocked on the ground floor - that is quite frankly ridiculous ad just too dangerous. I know this hotel is cheap - but it is for a good reason - use your money elsewhere.

I've given this hotel the benefit of the doubt in giving it four stars but I hesitated between three and four. I would rate it as "good" - not quite "very good" but better than "average". On the plus side, it is well situated close to the town centre and the room was big and clean. On the negative side, it is starting to look a little sad; it probably needs to be smartened up a bit. The reception staff were very helpful.

The room was clean and beds were fine. We just stayed for one night. The bathroom was just ok. The breakfast was fine, The elevator was slow. Friendly and helpful reception staff. It was nice and cozy.

We booked the hotel for 2 nights. On arrival a very nice and helpful receptionist. I didn’t booked breakfast because we didn’t want to wake up early. So while sleeping longer in the morning both days the maid went into our room and was extremely embarrassing. Never happened before. We reported to reception which agreed with us and said will raise with the management. When we checked out we were informed that we will receive 2000 points as good will, in our account which never happened. We didn’t asked but when you say that you will do it and you don’t it doesn’t look good.

Tired decor, in need of renovation. The rooms were large and clean, but shabby. Large bed, but tiny uncomfortable pillows. The furniture all looked over 20 years old. Mini bar was warming rather than cooling! Friendly and helpful reception staff. Breakfast was good, with plenty of options.