Usuário convidado
15 de março de 2024
-At our arrival our booking did not show in the hotel system. -We stayed at the reception desk about 3 hours and we were very angry and tires after a long trip from Tunis. -At the beginning the reception staff didn’t give us any solution at all. -After many discussions and phone calls to the travel agency we booked and paid with, and after its confirmation that our booking is done correctly as usually and that the hotel is responsible pf that problem, the reception staff gave us finally a room but just for one might, in spite of our 2-night booking. -When the staff discovered that it is the hotel fault, they became more flexible and promised to prolonge our stay tomorrow, what it was done indeed. After this bad starting, we were actually disappointed. -The room is quite nice but the was any drinking water, kettle, coffee or tea. No tissue in spite of the existence of its holder. -The furniture is used. -No room service in the hotel. -The bath in the bathroom is rusty and there is a risk of slipping when getting out of it. - The lobby is vey nice, calm and spacious and you can use wi-fi with ease since it is not available in the rooms. -Food is good with a good variety with a good service. - people are nice and cooperative.
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