Hotel Punta Tipa

必須給於差評，前台服務人員態度惡劣，明明我定的帶早餐海景房，居然被告知無早餐，給我的房間是角落裡朝街角的房間，非常非常差的體驗。

Small, modern hotel right on the beach at Trapani. 800m from main Centre, which is packed with good quality restaurants. Easy walking into the town by the sea. We asked for a quiet room with a balcony and received one on the 5th floor. Modern,light and very clean. Good size bathroom with all toiletries etc. Huge balcony with fantastic views across the bay. Small beach to the side of the hotel. Staff were excellent and very helpful. Breakfast was plentiful with alot of choice. We had 2 dinners in the hotel which were lovely and on par price wise with some of the restaurants in town. This is a great area to visit with the cable car up to Erice. We hope to come back.

This hotel is located in the middle of two beaches with nothing around it. 15 min car ride to get to old town Trapani. There are 5 people working in the whole hotel, barely any English is spoken. We had two Rooms on the first floor and both rooms had ant infestation. No manager to speak to after two days of inquiring, they brought ant traps to the room and fumigated the room with  chemicals while we were inside. No one offered us a new room, any upgrade or compensation. I spoke to the receptionist and she spoke to the manager and he offered me a cocktail which I declined, rooms are tiny and you can hear conversation from outside. ( no privacy) I have never encountered such poor customer service in a hotel. No security at the hotel random people walking in and around the beach hotel. I did not feel safe. We got pool towels 1 day out of 3 and the other days they said they are not available  Never been through such chaos and poor management in my life. From the outside it looks nice but beware!!! Sent from my iPhone

Lovely hotel clean I paid for a balcony over sea on second floor it was great with sun loungers. Room only for one person really as tight getting round end of bed. 210 I think Good food Breakfast and evening meal. Staff. Reception staff and waitresses very good. Always smiling especially the waitresses. A lift to rooms did not use pool great area outside dining room to watch the sun go down on the beach front. Lots of chairs tables for you to eat outside if not windy. Expensive drinks. Only one complaint. THE barman waiter was awful no smile. Could not be bothered to tell me about the wine list got our order wrong as he just did not care It did have an affect on my holiday as you don’t want this sort of behaviour when you are away. If he does not like people then don’t do the job this was not personal to me everyone in our group felt the same For me too far away from Trapani 30 mins walk to get there. I have had surgery so might be fine for others.

We have been for 2 nights on April 2023 The room clean but small. The staff friendly The WiFi very good The bed big and comfortable The breakfast average The restaurant for dinner has nice food The hotel in near to the sea but there is no sand We can use it again

Relaxing break at this hotel with my sister. Had a fantastic room with a terrace overlooking the sea to the west, fantastic sunset views from there and the terrace bar. The hotel was really clean and I loved the decoration in the public areas. Food was great and the staff were all friendly and helpful. We went to sleep every night listening to the sound of the waves.

We arrived at this hotel after driving from Cosenza 8 hours. Both my husband and I had colds. We also made this reservation 8 months ago. The young attendant at the check in counter wanted us to sign a bar stipend and write our visa number down. I refused to do that and she gave me a roll of her eyes and was indignant as if I had insulted her! She then proceeded to want to give us "information" about the hotel--insensitive to the weary, sick travellers in front of her. I said "no" and she took offense again and gave me one of those indignant shrugs of her shoulders and roll of her eyes as if I had just insulted her yet again. She then put us up in a lower level floor which we weren't happy about. We stayed in the lower level floor for one night. We were not happy about this and asked to stay in a higher level floor for all the other nights. The next morning two tired, weary travellers had to move all our stuff to a higher level floor. We had made this reservation 8 months ago. No consideration for that fact. Because we decided to stay in Trapani for an extra week and changed our plans of going to Pantelleria--due to our colds, we asked to stay in the same room at this hotel for the rest of the two weeks. At first they wouldn't let us stay in the same room. After much talking to the Director and the check in staff, which took a lot out of us as we both had colds still, they let us stay in the same room. The disrespect of their young staff, when we first arrived toward seniors and for putting us on the first floor instead of the higher floors, I asked for a discount on our hotel bill which they refused to do. The staff a this hotel is not accommodating, moreover they are rude, entitled, and treat foreigners with disdain.