travellingfrombucks
19 de setembro de 2024
Hotel is beautifully designed - pool is stunning to look at, the rooms are well-designed and the communal areas are lovely. Breakfast was good and you could select an a la carte item to order. Location for getting to Trogir is great - I’ve seen complaints about the path to Trogir but it is really no issue and while the road can be a little busy it is nothing crazy. The flights overhead also were not an issue for me. My main issue with the hotel was the fact that the main pool was advertised as heated - as I was coming at the end of the summer, one of my main criteria was having a heated pool. However, the main pool is not heated at all and was in fact freezing. For the duration of my stay, I was one of a handful of people who braved going in. When I raised the false advertisement with the hotel, I was told I could just use the Spa pool. However, the main pool is the showstopper of the hotel. The Spa pool has no view, is rundown and has a general dirty vibe to it. I also went to the Spa for the sauna / jacuzzi to find that the jacuzzi was cold - I informed the hotel but didn’t get a response. There was also a general coldness to the staff/lack of service. I spent most of my time sat at the pool / the beach club - there were no staff to be seen at either. At the beach club, I had to pull out my own sunlounger and set it up. Staff only turned up when they told me I had to leave the beach club for a private event. The staff were not very attentive, I had to ask where the pool towels were, was never offered a drinks or snack menu at the pool / beach and were slow to take breakfast orders. The level of service does not meet expectations of a four-star hotel. I think with some small tweaks this hotel could be amazing but unfortunately in its current state it is not worth the price.
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