Cielo Maya

This hotel was a disaster. The position on the beach was perfect. Everything else was awful. The resteraunt and breakfast facility turned out to be a franchise, and food had to be paid for as consumed, not charged to the account. The dinner on the first night was inedible. The menu had to be selected via QR code (the waiter told us they had no English menu, but we had been shown one the night before. The all-in breakfast was seleced from a priced list. I asked for a sausage and was refused because because I had aleady had an omlette. The waiter wore fithy clothes having just finished cleaning the beach. We arrived to check-in at 2.00 and instead of being asked to wait somwhere till the room was ready, we were told to come back in an hour. The receptionist could not speak English - we understand that, but a hotel attracting overseas guests could have done better. The stupidly protentious bed head fell apart on the first night and the safe didn't work. We were kept awake for four hours by a drunken barrage on the second night. Other guests asked us if we heard it. Reception said they knew nothing of it. Crockery was chipped ad cracked. Clearly this hotel had nobody at the helm and was terrible.

NO recommendation: full of brown smelly seaweat, warm water no standard, loud machine beeping at night so we could not sleep Beachfront BUT beach & water full of brown smelly seaweat so you cannot enjoy at all and would never go into the water, warm water no standard, we had to shower cold and they did not even apologize (seem this also happend to other visitors begore, check the comments) Loud machine beeping at night so we and all othe rhotrl guests could not sleep Dark room. No electricity over the whole night Service in the restaurant is really slow from 6:30 onwards a truck arrived and was running a loud machine until we left at 11 - no chill mode possible since felt like being on construction site. Never again. We were so lucky when we left after one night…

The staff was very friendly and accommodating and made us feel welcome the entire stay. ere! This was a last minute booking after we left our disappointing AirBnB after the first night. From the moment we arrived we couldn’t have been happier. Nice quit little hotel right on the beach with kayaks, paddle boards and snorkeling gear for our use. A nice, clean well kept infinity pool overlooking the beach which we used several times. Also, a cenote we snorkeled in within walking distance. We felt safe in this secure location. David at the front desk and the entire staff was very friendly and accommodating and made us feel welcome the entire stay. Can’t wait to go back!

We went when the seaweed piles on beaches and staff was very diligent removing. The place had a musician performing and was best part of stay. The staff doesn't understand English too much but are nice.

This is a great hotel, affordable and so quiet and peaceful. The restaurant lacks atmosphere and the place in general is a little 1990s-feeling, with huge marble columns, but we appreciated the peace, the fabulous setting, the views, and the pool. For just a couple of nights it was perfect.

We stayed two nights at Cielo Beach Maya. It is a small, boutique hotel close to Tulum. The staff were excellent, so nice and service was great. The man behind the bar made a great margarita. Our reservation also included breakfast, which was delicious. It is a small resort, with a small beach and pier. You do have to have transportation to get in to Tulum. There are other hotels close by, so we walked to one for dinner one night. The front desk arranged a taxi for us for the day, and helped negotiate the price. That was very helpful. The setting of the hotel is beautiful. The rooms are clean and nice, with comfortable beds. And it was quiet, which was wonderful. I would stay there again!

My sister and I , stayed a little over a week, at Cielo Maya . It was amazing. We had a beautiful ocean view room, literally steps to the water . Every morning we enjoyed our coffee on our balcony , ( nice touch on the Nespresso coffee maker in the room ) Then we’d have our delicious breakfast on the beach tables . The service was great . All of the service staff were polite and kind … We liked everyone… but our server Johnny was one of our favourites :) David, at the front desk, was great as well . It was such a nice, welcoming feeling , staying here …. And very very safe . We were so happy with our room, the bed was super comfortable , beautiful big bathroom … and it was quiet at night. A few times we needed taxis to town or for tours, David handled everything, effortlessly. I have to also mention the beautiful pool , we dipped into it everyday.. it was spotless with sparkling water. It really was sad to leave , I’m home in BC now… and I’m missing it and the sweet staff … I highly recommend this beautiful boutique hotel , one of the nicest places that I’ve ever stayed at ! Thanks for making us feel so welcomed 🐠🌴❤️

We had a wonderful stay at this hotel with our kids (ages 10, 12 and 14). We stayed in Junior Suites with Ocean view and enjoyed it very much! Great breakfast on the beach. The kids loved paddling in the quiet bay (kayak, SUP, all for free). We will be back soon!

Charming boutique hotel located just steps from 5th ave. Ocean view, open and airy feel, great amenities and a restaurant bar located right next door. Close to night life, quick store located on corner, and a flip flop walk away from the beach.