Avaliações do Lavande Hotel (Turfan Grand Cross)

First and foremost, this hotel accepts foreigners. The hotel is quite ok but not great. I booked a no-window non-smoking room (don’t do it, go for room with window) because I thought there is more chance people still smoke in non-smoking rooms with windows. The first room they gave me, put the key card on and electricity didn’t work. Waited for them to check with no result so I was relocated to another room. It’s non-smoking but I can clearly smell the smoke. Took 2 days for the smoke smell to go away which is a pity. The room is small but enough for a solo like me. Each floor they built 4 lines of rooms, the 2 middle lines stay wall-to-wall to each other and are the ‘no-window’ rooms. I would definitely recommend you to choose the room with window, because it means you don’t share a lot of ‘walls’ to other room and have a window to open at least for circulation if room is smelly or if room is too hot. In my case, my room smells smoke, and the room heater system only allows 34-37 degree celsius which is crazy! Very hot if turned on so I had to turn it off the whole time I stay at the hotel. Even though it is winter time, the whole hotel is already on heater. Unable to adjust room temperature is annoying because it means no air circulation. There is a blowing machine (similar to a fan) in the room but it is not efficient quickly enough. The room feels extremely suffocating. I did really wish for a window. Also because the no-window rooms share 3 walls with other rooms (not counting the upper floor), it’s more bad-luck chances for weird noise. In my case, I had to endure one whole freaking night with 2 loud Uyghur couples who cannot hold themselves back from banging the freak out and making all kinds of terrible terrible noise. Seems like no soundproof for these walls.

Very friendly and helpful front desk, special thanks to the very pretty 小麦 for her help and service, ever ready to help

Excellent location. Right outside the main square. Staff was helpful and friendly. My room was upgraded to a window room. Thankfully as the aircon for some reason stopped working but I’m sure it’s just a glitch which can be fixed. I would stay there again and would recommend to others.

這家酒店整體體驗較為一般。首先，停車非常不便，給自駕住客帶來不少困擾。作為一家中端連鎖品牌，它在其他城市的表現還算中規中矩，但在吐魯番這家分店，服務水平明顯跟不上。更讓人意外的是，房間內連基本的礦泉水都沒有提前配備，我衹能自己打電話到前台，請工作人員單獨送來，體驗感大打折扣。

房間衞生太差了！地上還有沙子根本就沒有弄乾凈！浴室的地板非常滑，洗澡的時候差點滑倒了！衞生間的地板都是黑黑的！床單也是臟的！應該是沒有洗乾淨，有異色！房間的空調一點也沒有用！超級無敵熱！！！！避雷吧……

從火車站去酒店公交很方便！床品柔軟親膚，躺下瞬間解乏；隔音效果也很棒，一夜安睡到天亮。浴室乾濕分離，熱水出水快。每位員工都熱情周到，有求必應。性價比極高，唯一不足就是訂的有早餐，到酒店又説沒早餐。。平台退費處理了。。

設施：總體還不錯 衞生：總體還不錯 環境：總體還不錯 服務：這這次訂酒店時沒有注意選擇入住時間，並且選擇了不能取消的選項，付款後才突然發現入住時間錯誤。不過後麪電話聯繫酒店，很快就幫忙解決了問題，最後幫忙取消訂單後重新下單了，服務態度很好

整體入住體驗十分舒心！房間乾淨整潔，佈局舒適，床品柔軟睡得很安穩。前台工作人員熱情有禮貌，響應及時。地理位置便利，出行方便。設施維護到位，環境安靜不嘈雜，性價比很不錯，下次出行還會選擇這家，真心推薦！

前台小姐姐太好了 因為本人買了一些食物 但是袋子太小 給了一個很結實的布袋子 還不要錢 感謝 下次還來住這個酒店

在吐魯番路過的時候，定哪個酒店？酒店高檔豪華，坐這裏很享受，挺不錯的，價格也不會很貴，房間又大空調又熱，這住感覺很不錯。

這次入住體驗感極差！！！非常不推薦！！！ 和朋友一起住的，買完東西回來，在完全不知情，並且未開門的情況下，房間房門直接敞開，私隱完全沒有保障，入住安全感全無，太離譜了！！怎麼能有人隨便開房門，東西丟了誰負責？？？ 另外房間設施和衞生配套也嚴重不達標：衞生間沒有配備洗手液，屋內落地燈是損壞的無法使用，宣傳的香薰也不能用，服務不到位，細節做得一塌糊塗，入住感受非常差，不會再次入住，也不建議大家選擇。

酒店位置優越、交通便利、離景區也不遠、房間舒適整潔、有免費的停車場、還能免費洗車、服務熱情周到

環境整潔雅緻，設施齊全；服務細緻貼心，全程體驗感很好。自駕遊客福音，提供免費洗車服務，特別實用。整體性價比超高，住得舒心安心，強烈推薦！

這次入住體驗超出預期，酒店環境優雅，房間乾淨無異味，床品柔軟舒服，睡得很安穩。前台工作人員態度友好，辦理入住快捷高效，周邊交通也很便利，無論是出差還是旅行都很合適，真心推薦給大家！小麗