Residence Inn Tuscaloosa

This is a nice clean hotel. Rooms are spacious and very clean. Nice vanity area outside of bathroom. Our room had a shower (no tub).The closet was open shelving and included a laundry basket. 2 televisions. The 2 queen room had a separate bedroom from living room and kitchen. There is a sofa in living room area. Nice pool and outdoor space and have the waffles at free breakfast. There is also a small bar in lobby and small market for snacks or forgotten items. This is about 5-7 minute drive on route 82 to University of Alabama. Many food options on Route 82. Loved the Southern Ale House on Rt 82 for a sit down casual dinner.

We choose this Residence Inn because of advertised full breakfast. I went down to breakfast as it opened and there was no fruit at all - no fruit cups, no fresh fruit, nothing. I asked the attendant and he said "sorry we have no fruit in the hotel". I complained but to no avail. Then I came for a hot breakfast and there were no eggs at all. I asked and was told "sorry we ran out". I came back a few minutes later and there were no breakfast potatoes. This is all well before breakfast end time. None were supplied. I spoke with the front desk and he said he was sorry, but had no authority to do anythings or compensate me. He suggested I email the managers (who were absent). I emailed the managers twice, and followed up with a phone call. No response. This is service at its worst

This was my first time staying at this hotel. The hotel itself I would give a 4 star, but the staff is a 5 star. Everyone is so nice and made my stay so pleasant. We encountered one problem with our room and had to call for a maintenance person, Miss Donna (house weeping manager) came and fixed the problem, and not temporarily, She permanently fixed it so the next guest would not have to deal with it like we did. I’m sure she don’t get paid for all she do, because she had to be a plumber in that moment. Another person that puts this place over the top is Miss Gladys in the breakfast area. She went above and beyond to make sure we were good. She surely is one of a kind. Over all a great stay, thanks to the staff!!!

Impressive hotel and staff with fine amenities! The outdoors fire pit lounge area is perfect as well after a busy day. Marriott quality rooms were clean and pristine as always with attentive service. Breakfast was wonderful and cooked, not just heat and serve. Definitely worth a return trip.

I have to travel alot with my job. However, this is one Residence Inn's I have been at. I had to leave to go to another town, I would have preferred to stay longer. Rooms were clean, staff were very friendly, and a safe neighborhood for traveling solo.

The entryway to the hotel was nice, modern, and clean but unfortunately the rooms were not. The first room looked as if the bathroom had not been thoroughly cleaned. For example, the toilet paper was almost totally gone. In addition, the plaster on the ceiling in the kitchen area was hanging down. The front desk clerk was less than friendly and did not appear to want to change the rooms. Once we changed rooms, the shower curtain was dirty and there was hair on the bedsheet. We ended up changing the sheets ourselves. One good thing is that there is EV charging. Between the unclean rooms and lack of customer service I would definitely stay somewhere else. I’ve been to Tuscaloosa multiple times and each time I’ve stayed at Hilton properties and received exemplary customer service. Next time, I’ll stick with those properties.

The hotel was fine and up to Marriott standards. The staff was very accommodating, and the breakfast was very good. However, the primary reason that I chose this hotel was the advertised complementary EV charging. When I arrived at the hotel EV charging station, there was only EV charging for a fee. I asked the front desk the response was: 'complementary EV charging was the old policy and we haven't updated our website'. I view this as false advertising and it should not be allowed to happen.

Don't temember the very friendly night clerks name but she went out of her way to make us comfortable. Everything was great and breakfast was very good! Our room was very clean and beds were very comfy. The body wash and shampoo and conditioner that they supplied was a nice amenity. Would definitely stay here again!

First class Residence Inn thanks to employees like Deanna Brown! She went out of her way to assist me with my room request. Great breakfast, people who care about customers and a very clean Residence Inn. I highly recommend this Marriott property. PLB