Kempinski Hotel Khan Palace Ulaanbaatar

We had a pleasant stay overall, the most positive thing is the professionalism and friendliness of the staff. However, I have to note a few negatives: I was quite shocked that a 5-star hotel did not have a working AC, it was very hot in the room and very noisy and smelly outside to open the window. The rooms are a bit dated. While breakfast was varied enough, the quality wasn't up to standard compared to other Kempinski hotels I stayed in.

Very comfortable hotel. Good service. Everything you need was there in the hotel. Breakfast was varied.

Thank you for having us here. We had a great time at your hotel and definetely we will be back soon.

Stayed for five nights. Room was very comfortable. Breakfast selection excellent evening meals were also good. Food service during evening very slow. Staff were polite with excellent English speaking skills. 30 min walk to centre of city. Good value for money whether for business or pleasure.

Very nice hotel. The rooms are big and the staff are very friendly. All staff speak fluent English. The breakfast is excellent and delicious. The food in the other restaurants in the hotel is also very tasty, and the food service is at a very high level. Highly recommend this hotel to everyone,

This hotel was not as grand as we remembered of Kempinski Hotels, and in fact felt a little dated. Especially the twin-bed room which had an odd layout. But it was comfortable and had all the amenities you could need. Staff were very helpful and professional. We ate one night in the hotel and food was good. The hotel is about 2km from the square. You can walk it (about 30 mins) but it is also to get a UBcab anywhere using the app.

We decided to book room due to established name and promo price due to ongoing renovation at the hotel. Room was big but amenities were dated. Bed was not too comfortable. There are good food outlets and a hypermart nearby. Concierge staff were engaging and keen to serve needs; but not too well versed on places of interest or where visitors might like to visit.

Great hotel in good location. Very clean and staff was friendly. Bed mattress was worn out and saggy.