Best Western Plus Atrium Hotel

출장자 현지 업체가 지정해준 호텔로 이용하게 되었습니다. 이 호텔은 프론트데스크가 24시간 직원이 상주하지 않아 22시 이후 호텔에 도착하는 경우 꼭 사전에 호텔로 연락해야 체크인 안내 받으실 수 있으니, 이용하시는 분들은 참고 하세요.

史上最差酒店！！！ 房間濃郁煙味！！！ 床底別人遺留臟襪子！！！ 更可怕的是半夜被人狂敲門！！！！！！！！！！！ The worst hotel ever!!! Our door was knocked with "OPEN THE DOOR" shouting around 02:00 AM. How horrible! We booked two rooms （204, 205）. The two rooms are interconnected. I heard a knock on the door of 205 and was awakened from sleep. I woke up my husband immediately. When we were very panicked and hadn't reacted in the very first minute, the person outside was already trying to open the door with the key card. Since I put a china cup over the handle on the inside of the door and the person outside had turned the handle, the china cup fell to the ground. But since we locked the lock inside the door, he couldn't push the door open to get in. Then he started knocking on 204's door again. At this time, my husband asked what was the matter, but the people outside only shouted "OPEN THE DOOR!" We tried to contact the reception several times, but nobody answered the phone. We contacted our booking agency. They helped to contact the reception, but there was still no answer. Our agency also told us not to open the door. In the meantime, my husband asked who was outside, and the guy told us he is the security. There is no peephole on the door, so we couldn't see what was going on outside. He kept shouting "OPEN THE DOOR!" outside. Then we told him to call the police. Good things was that police arrived in time. Then we knew the security got the complain from the guest in room 203, saying there was "bibi" sound in the neighbor room. But there was no such sound in our room. Then the security heard the sleeping music in 205 and said it should be the relaxing music. I really doubted this saying because the only neighbor of 205 was 204, which was also our room. My husband tried to communicate with the security person and asked why he didn't call us via the room phone. But the person said he did not speak English well. They could not communicated at all. However, his version "OPEN THE DOOR" really scared us. Later, we even called the ambulance to come because I felt too sacred and difficult to breath and could not stop trembling. The second day, I was still trembling. We let the booking agency to contact the hotel about what happened last night. The hotel only said it was not dealt appropriately, but even not apologized to us formally.

Great hotel if you are travelling for business. The staff was really nice and helpful. My room was tidy and quiet. There is a coffee machine in the rooms and a kettle for tea. I just wish they would not have forgotten to exchange a used coffee capsule for a new one. Otherwise no complaints about the room though. The sauna is great, yet the spa area is not very big, so anything above 2 people feels crowded. The breakfast buffet was really good, with plenty of choice and freshly made eggs and omeletts could be ordered. If you don't fancy eating in the restaurant of the hotel there is an italian place not far, 5-10min walk.

Travelled with a party of around 25 people from a car club. The worst hotel we stayed in on our 10 day trip. Bland rooms very hot ,and quite basic. The evening meal was indifferent and breakfast very average. Located away from town and really nowhere we could socialize. OK for a business overnight providing you eat out. Overall service etc was poor/ Will not be staying here again

The adjacent bar and restaurant is not connected to the hotel. The frontdesk has no clue what is going on there. I was rejected to eat/drink due a to private party which the front desk was not aware about. There is a vending machine next to the reception, but it is ruining you. 2,5euro for a 0,25dl sparkling water! Nor was it refilled during my stay and it was almost empty. My room was not well prepared upon my 3 days stay. There was missing cups, glasses and Nespresso capsels. Nor soap in the shower. The beds are okay, but window fronting to the hotel entrance is too noisy. No Aircondition. Rooms are very warm. The room need maintenace, it does not look up to date. My room was not cleaned on the second day. I left the room quite early and put out the note telling the cleaners it was ready for them. Facing the reception to confront this issue, it occured that the reception was not manned and was only available by phone! The breakfast... Is a very simple hotel breakfast. Not worth the money, not even close. Free parking though.

Cleanliness is something they don't know, despite they say they hygienize the room super carefully because of corona. Dirty teaspoons, dirty toilet cups (with toothpaste from previous guest), dirty ground(foot) towels (with stains), long hair on the soap, dust everywhere like the last time they cleaned was before corona. They made a mistake with the reservation and got the wrong room. No one to complain with neither at 21 nor at 9.30. missing publicized services. Missing everything. No personnel. Just go elsewhere.