Appals
27 de janeiro de 2024
I was happy when the reservation staff was able to provide me with a room with a view. They were able to accommodate my need to check in early because we were having an event at the hotel. Nothing is better than getting up to a breathtaking view of the ocean. I was disappointed with the bathroom as the shower lacks safety handles. It was a family room so safety is of ultra importance. The shower floor tiles were smooth and slippery. The beds are comfortable and has an ironing board and iron at your disposal. There is adequate cupboard space for a family of 4. Room service was a disappointing a you pay a additional tariff for room service. It took over 45 minutes to have our food delivered on both occasions. The food arrived cold. I requested if we could checkout of the room later, the receptionist allowed us to do so. I was disappointed with the taste and quality of the breakfast. It was mediocre. The plus on the stay was that the food is Halaal, prepared in a fully Hallal kitchen and there was a Halaal Chef present. He accommodated my vegetarian dietary. needs. Also compliments to the staff from Banqueting who handled our event. They were outstanding. Hats off to Nompumelelo Mfeka, Thuthu Mbatha and Chef Precious Ngcongo for exceptional service, understanding our needs and good communication. - from Banqueting Department. The reservation staff and the reception staff provided me with excellent service.
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