Avaliações do Royal Palm Hotel

Although check-in was a breeze, when we got to the room,we had 2 dstv decoders that were not working in both the rooms. The bathroom sink kept clogging and it got even worse as there was a cockroach in the bathroom. The hairdryer never worked in the main bathroom. When we phoned to tell them, they insisted we checkout at 11 and only sent a guy in to fix it as we were leaving. If you wish to sleep till late, sorry to disappoint but the blockout linings were all torn in the bedroom. I addressed the manager regarding my complaints but never got feedback. Worst stay ever!

Cold ambience. Receptionist and reception area unwelcoming. No handrails in bathroom and shower. No shower curtain and no drainage on bathroom floor so it soon gets flooded and slippery. The water leading into bath and the hand-held shower passes through a metal tube in which it gets heated. This tube becomes scalding hot. Restaurant: Burgers, wraps, pizzas. Nothing on the menu suggests an evening of fine dining that one might expect from a 4 star hotel. No chair at the dressing table. Bedroom window when opened, looks directly across a short gap into an office in which people were working.