Fairfield Inn & Suites Jonestown Lebanon Valley

One of the noisiest hotels ever. There is a Wendys, Subway, and Exxon station so close that they are virtually on the hotel property. The Wendy's was right out my window (a King Suite) and it had some kind of generator or AC unit that was very loud all night. Also the burglar alarm at the Wendy's went off at 5AM (right outside my window) for about 3 minutes. Lot of noise from the trucks at the truck stop across the street. I had to unplug the refrigerator in my room to end all the gurgling noises. This hotel probably average overall conditions but poor for the price I paid. Other than that the room was OK, bed comfortable, breakfast prepackaged normal, coffee same Marriott mediocre as ever.

The staff is friendly. Easy on and off the highway. Rooms are very clean and nice (almost looked new). The included breakfast had 2 meat choices, 2 eggs choices, cereal, waffles, etc. I would definitely stay here again.

I would have given this hotel a five star rating but for what happened Friday night. The room was clean and updated, as was the facility in general. Very nice continental breakfast, comfy beds, and the room had a surprisingly sized fridge, we actually fit quite a bit of food and beverages. Late Friday night, there was apparently a bunch of folks who checked in after having attended a birthday party, in the room right above ours. They were loud and it sounded like wrestlers were over our heads, and we could not get to sleep (it was past 10pm). I called the front desk and the girl on duty said she would speak to them. The rowdiness upstairs continued. I went to the front desk and told the girl the noise had not stopped (same one I spoke to on the phone) and the girl gave me a harsh stare after telling me she already spoke to them; when I asked to switch us to a different room she said she could not as the hotel was booked. She offered no other solution, no apology for any inconvenience, etc., and kept staring at me. I went back to my room and did not know what to do, as the noise continued. My husband also called the front desk but nothing changed, so he got dressed and went to the front desk and spoke to her again. I suppose the "big guy" who was at the front desk (I did not see him) finally addressed the situation as then afterwards the noise finally subsided and we were finally able to fall off asleep after midnight. I'm not sure why the girl at the front desk stared at me like that, like I was the problem, after I expressed that the raucousness upstairs (screaming, thumping, loudness) was preventing us from sleeping. Very poor customer service, to say the least (I used to work in customer service). If I had not been with my husband and my son I would have left this hotel after the way the noise incident was handled and how I was treated. At least Saturday night was quiet, and the Sunday morning staff were friendly.

Rooms were updated and comfortable. Didn't have any noise inside or out. Staff was helpful throughout our time there. The only issue was that there isn't enough parking. A trailer took up about 8 spots and we had to park next to a dumpster

My daughter and I stayed there just one night; the customer service was excellent. The lady as we checked in was very friendly and was a great help. The room was clean, and I LOVED the shower. The bed was very comfortable. The only somewhat tricky thing was the temp was a little hard to control. The breakfast was outstanding, with lots of choices, including non-dairy oat milk. The lady taking care of the breakfast did a GREAT job of keeping everything stocked and clean. During checkout, the lady and I had a great conversation, which made the stay all that much better. For a small town, this is a great place to stay.

Excellent experience for this class of hotel. Only drawback - weak coffee and some smoke smell (guests not following rules?) really pleasant check in w friendly staff. Very comfortable room and clean would stay here again Found a nice Italian restaurant for take out neighborhood