Usuário convidado
5 de janeiro de 2023
Where were the staff? We tried to check in at 4.00 pm but there were not staff anywhere. We rang the buzzer several times and after 15 minutes, one staff member turned up. A sort of apology to the effect that her buzzer receiver was not responding to the Reception one. She also seemed to be the only staff member around until just before the restaurant opened at 7.00 pm, when several restaurant staff arrived. We had stayed at this hotel many years ago and had forgotten how small the rooms were. As Gold members of ACCOR, we were upgraded to a privilege room, but same size as ever other room but we did have a Nespresso machine which we never use! The pillows were either hard as rock or as flat as can be, most uncomfortable all round. IBIS and Campanile rooms are about the same size as these and half the price. it was particularly disappointing because the previous night we had stayed at Val de Reuill Mercure, near Rouen and what a difference. No comparison at all, just as different as chalk and cheese.
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