Usuário convidado
3 de abril de 2024
As a parent traveling with young children, I chose Hotel Avandaro for our family vacation because I anticipated exceptional service and facilities, reflective of its reputation and pricing. Unfortunately, our experience has fallen far short of these expectations, which motivates me to share our experience for the benefit of future guests and, hopefully, for the improvement of the hotel. From the start, our stay was marked by a series of failures in service and amenities. Upon arrival, we were greeted with an inoperative room phone, a lack of internet connectivity, and a lack of hot water. Additionally, an extra bed we had requested was not prepared, setting a disappointing tone for our visit. A simple poolside lunch order took excessively long to arrive the next day, leaving my children hungry and frustrated. This delay in service was not an isolated incident; room service repeatedly failed to deliver on time. On one occasion, a basic order of yogurt and fruit for our dinner took an astonishing 90 minutes to arrive, long after my children had gone to sleep hungry, despite an initial estimate of 45 minutes. Additionally, the hotel's decision to distribute chocolates at 10 p.m., though well-intentioned, was ill-timed for a family with young children already asleep. This interruption was the last thing we needed after a day of continuous disappointments in service. I understand that occasional lapses in service can occur. However, when choosing a hotel of Hotel Avandaro's caliber and price, one expects these occurrences to be exceptions, not the norm. I must say that what was offered was far from premium service, and my expectations of a high-quality experience were not met at all. I express my dissatisfaction in the hope that Hotel Avandaro will address these issues to meet the expectations of future guests seeking a premium experience. I sincerely hope this feedback is received in the spirit of constructive criticism to improve the experience for all guests. Despite these challenges, we found aspects of the hotel and its setting enjoyable, but unfortunately, they were overshadowed by the mentioned issues.
Traduzir