Avaliações do Carmana Hotel & Suites

I recently stayed for three nights at the Carmana Hotel & Suites on my way to an Alaskan cruise. I was expecting a more high-end experience given the price and online website photos. While the rooms were spacious and clean, complete with kitchenette, the quality of amenities was lacking…the bed linens felt scratchy and over-starched, the soaps, cremes, shampoos and conditioners were of motel quality. All that aside, it was the transactional nature of the front desk staff and their lack of warmth and connection that proved a huge disappointment. On the last night of my stay, the entire hotel was awakened by a hotel-wide alarm with no announcement as to the nature of the emergency and how to proceed. I myself walked down 25 floors as did others from various levels with some holding children, some physically impaired, and all a bit anxious. Evacuation led all guests to gather outside in front of the hotel. There were fire trucks and firemen already on the scene. We found out only through conversations with a firemen twenty minutes later that a fire alarm in a section of the hotel under renovation had tripped. What I found so astonishing and unprofessional is that the front desk staff and the manager on duty made zero effort to communicate with us. In fact, watching them try to get the elevators working again so that we could all get back to our rooms by reading a manual and inserting various keys was near comical. The next day at checkout, I told the person at the front desk that they need to communicate with guests better when faced with an emergency of this scale. There was only the weakest of apologies, almost as if the entire staff had hoped the entire incident would be forgotten. Truth be told, the hotel could have just as easily been run as one big Airbnb with no front desk at all. The price point is simply too high given the amateurish quality of those in charge.