Dwivedi Hotels Palace on Steps

The hotel is perfectly located, bang in the river ganges. Stunning views from the rooms and a few balconies attached. Cook is excellent. Staff behaviour is excellent. Wifi is poor. 500 yrs old heritage property which is unique.

Excellent river view ekant suite room on the gang-es @ ranamahal ghat. Very humble, helpful and cooperative staff always with a smile on their face. Would love to visit and stay here again in near future

500-600 metres away from main road and the road to reach hotel is by lanes only from main road. So you have to walk for 500-600 metres. Other than that ganges flow by the hotel. Nice food. Courteous staff and everything. Excellent by me

No value for money. Worse room condition. Building is too old and cracks in walls. Only positive is view from windows

Dear, following were the issue faced from me during the stay. 1. On 13th july the room which was allotted it was very small and the toilet was not hygiene and flush was not working for that he changed the room after speaking to some other room. 2. On 14th july, the second room at night the water was dripping from tye floor and the full room was with water at midnight 2am we raised this issue and same we didn't got any help and same at evening he changed the room again. 3. The 3rd room was expecting good but at the midnight at 4 am the ac and fan both stop.

Initially we found it difficult to contact the property, however after contacting makemytrip, the hotel staff themselves called us to know our check in time and other details. The staffs were cooperative enough to arrange for a pick up as the hotel is located in the famous gal-is of benaras. Also they communicated well with my parents and gave clear instructions to reach a place from where help was given. I booked saptarshi suites for my parents after looking at the beautiful balcony view. Indeed the room was very beautiful and the balcony view was great. The hotel staff were courteous and helped my parents with ganga snan, shiv-ling darshan, allahabad brahman when approached. Mr. Abhijit, the manager and kamlesh another very humble staff helped my parents throughout. The food and breakfast was over the top. They had a good portioning sense, sufficient for healthy eating by two people. Lunch and dinner was tasty enough. Areas of improvement 1. Since the property is built on an old building, regular repair work is required to get rid of damp. (the work was going on when my parents visited) 2. The washroom needs to be cleaned regularly because damp insects from the drain have a tendency to come up. Other than these two points, the hotel is a great option for a wonderful stay in benares