Grand Hotel du Lac - Relais & Châteaux

O serviço está em vigor

一如既往好，酒店人員非常好，酒店景色優美，值得每次打卡。這次沒有手工巧克力吃了，有點遺憾。酒店房間每次的手寫賀卡，都非常貼心！

酒店坐落在日內瓦湖畔，距離火車站步行約10分鐘，火車站出來乘坐公交車4站可到，非常方便。酒店法式優雅，裏面放置了很多古董花瓶畫作。

這次入住Grand Hotel Du Lac Vevey非常失望。首先是硬件設施太老化。大湖景房的地板居然凹凸不平，踩上去搖搖晃晃。浴缸下水不暢。早餐服務水準太差。我們訂的是帶早餐的，居然被服務生很不禮貌的兩次確認。我們開車過來的，酒店室外每晚停車費40瑞郎。離店的時候提醒他們修理地板。居然很不在意的樣子。價格是絕對的瑞士五星價格，服務實在太糟糕。真不知道某紅書上為啥給好評。總之不會再來，也不會推薦給朋友。

細節性價比滿分的酒店 ！

Thoroughly enjoyed the “loveliness” of the Grand Hotel du Lac Vevey! On two or more occasions, this team of professionals extended courtesies to me which were unexpected and went ‘above and beyond’. Beautifully designed public areas. Loved my room: spacious, comfortable bed & linens, beautiful furnishings, good natural light and lake views. What makes this hotel classy, is that it was not pretentious but felt welcoming, friendly and genuine, from the front desk, the restaurant servers, and the bellman! Delightful, thank you.

We booked a wedding celebration lunch for eight people. At the very beginning we were told that the chef leaves at 13:00 hrs and we need to finish our lunch by then, although we informed the event organizer that the wedding ceremony timing will not allow us to arrive earlier than 13:00 hrs. Extending the timing by 30 min was not accepted, despite my offer to pay extra. So, the canapes for the champagne apero were cancelled. We managed to arrive at 12:20 hrs but this didn't make any difference to the hotel staff. They pushed on with green peas gazpacho to accompany the champagne...No offer for some canapes or at least nuts, as we had time to enjoy the champagne. The meal was substandard on all levels - presentation and quality. All was pre-cooked and of a dubious quality. The tuna tartar was not fresh and presented in a dark plate with some black bread, looking very unappetizing. The beef fillet was OK but accompanied by one semi-sautéed carrot. The cheese seemed that it consisted of leftovers from a previous party and the dessert was fit or a school cooking exercise. There was nobody to meet us upon arrival, we didn't see a singe smile and a sign of welcome. The staff were in a hurry to get rid of us. We paid for two reserved parking places, as one of the cars brought a disabled person in wheel chair. When we arrived there were no parking places reserved. We needed to maneuver the wheel chair in the rain around a smelly delivery truck, which was plugged in to charge its batteries exactly opposite the disabled lift. There was nobody from the hotel staff to help. The hotel still charge the parking fee. Absolutely appalling experience! This is not a five star hotel!!! AVOID AT ALL COST!!!

Nobody wanted to help our senior in wheelchair & we got rude/angry service from The front desk member screaming at us. Instead the front desk was focusing on training the staff rather than helping us with a lot of bags. We asked for fruit plate & got a fruit salad leftover from breakfast, room service was late every time, ans we had to wait over 30min for tea by the bar/restaurant(we left after been trying to tell them few times). Spa was outdated & the sauna had old Swedish sauna stove that is not a proper one(get a real Finnish sauna). We celebrated 90 year old birthday in the fine dining restaurant we booked a long time before, but we got escorted to the brasserie side, and the birthday cake we order was too hard to cut and eat. A staff member came in when woman was naked in the room even we had the “Do Not disturb” sign outside the door. We had to make our own bed & room, because they said they did not have enough staff and the bellman was helping. Hotel director tried to apologize by giving alcohol, however we don’t drink alcohol. Some staff members were helpful, however this was not even a 2star experience. Looking forward to a compensation & solution, this is not accepted! We wanted to change room to a silent room, but that was not possible either. Church bells were ringing, cars loud and staff members talking outside and we could not sleep. I would not recommend anyone to visit this hotel if you are looking for security and no service.

Hotel Du Lac is a gem on the shore of Lake Geneva. We were welcomed with open arms from the time we pulled in front of the hotel. The staff is courteous, knowledgeable and helpful. The rooms are comfortable with breathtaking views of the lake.