Avaliações do Hotel Mercure Wien City

Resposta da propriedade: Caro KSChen,Obrigado por compartilhar seu feedback conosco. Lamentamos saber que nossos quartos não atenderam às suas expectativas. Abordamos isso com nossa equipe de limpeza para garantir que melhorias sejam feitas.Agradecemos sua contribuição sobre transporte e a levaremos em consideração para melhor atender nossos hóspedes. Muito obrigado novamente por seu feedback, seus comentários nos ajudam a melhorar e esperamos ter a oportunidade de recebê-lo de volta para uma experiência melhor no futuro.Atenciosamente,Magali Kempes MollGerente de Experiência do Hóspede

Resposta da propriedade: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you were pleased with our location, room size, and the friendliness of our staff.Your kind words are greatly appreciated and will be shared with our entire team. We hope to have the pleasure of welcoming you back in the near future!Kind regards,Magali Kempes MollGuest Experience Manager

Resposta da propriedade: Dear Guest,Thank you for your fantastic review! We’re thrilled to hear that you found your room clean and tidy, and that our staff provided excellent service. It’s great to know you enjoyed the variety and quality of our breakfast as well.We appreciate your recommendation and are glad our facilities met your needs for a productive business stay. We look forward to welcoming you back in the future!Best regards,Magali Kempes MollGuest Experience Manager

Resposta da propriedade: Dear Guest,Thank you for your wonderful 5-star review! We’re thrilled to hear that you enjoyed your stay with us and found our location, service, and amenities to your satisfaction. It’s great to know that you appreciated our proximity to the old town, making it easy to reach most of the main attractions on foot.We hope to welcome you back for another perfect stay in the future!Best regards,Magali Kempes MollGuest Experience Manager

Resposta da propriedade: Dear Mario Ricardo, thank you very much for taking the time to share your experience with us! We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies for the inconveniences caused. Please be sure that we trust in your understanding during the renovation works which is done to enhance your comfort in the future. We truly hope you will give us the chance to prove that we are indeed better hosts and we would be more than delighted to welcome you as our guest again in the future. Friendly regards, Magali Kempes Moll Guest Experience Manager

Resposta da propriedade: Dear S_nia_P643, Thank you very much for your great review! I'm happy to hear you enjoyed your stay with us at our unbeatable location and also our healthy and delicious breakfast! We very much appreciate your kind remarks concerning our staffs. This is very important to us that we provide you happiness in every contact we can have with customers. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Friendly regards, Magali Kempes Moll Guest Experience Manager

Resposta da propriedade: Dear Carla, Thank you for choosing the Mercure Wien City for your travel in Vienna and taking time to make us detail review of your experience. It was really nice to read that you have enjoyed the walking city tour with Regina, we will share your great Feedback with her. We are also delighted that you appreciate our perfect location and our delicious breakfast buffet. Getting such feedback is the best motivation for the entire team. We are looking forward to welcoming you hopefully soon again! All the best wishes from Vienna , Magali Kempes Moll Guest Experience Manager