Avaliações do Spark by Hilton Vienna Messe Prater

Resposta da propriedade: Thank you for your kind words! We're pleased to hear that you enjoyed the great location, clean and comfortable room, and the convenience of being just a short walk from the metro station. We hope to welcome you back soon! Sincerely, Omaima // Content Host

Resposta da propriedade: Dear Guest, we apologize for the inconvenience caused by the staff's behavior. We take such incidents very seriously and will investigate the matter thoroughly to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, Omaima // Content Host

Resposta da propriedade: Hi, thank you for sharing your experience, and we apologize for the inconveniences you faced. We appreciate your feedback about the location and room size, as well as the positive note about TV entertainment. However, we're sorry to hear about the issues with the toilet and the disturbances caused by the cleaning process. Your concerns regarding security are taken seriously, and we will investigate and address these issues to ensure a more comfortable stay in the future. We apologize for any disruption to your holiday experience and appreciate your understanding. If there's anything specific you would like us to address or if you have further suggestions, please feel free to share. We hope to have the opportunity to improve and provide you with a more enjoyable stay in the future. Sincerely, Omaima // Content Host

Resposta da propriedade: Dear Malka, we are very sorry, that your stay with us didn´t meet your expectations. We offer our own BASSENA water bottle, which you can refill at our Bassena in the community area or in the room. Vienna has high quality water, which is the best for drinking. We are acting very sustainable and offer regional and organic food during breakfast, lunch or dinner. Best regards, Ulrike Regenfelder-Gassner, BASSENA Manager

Resposta da propriedade: Hi, thank you for providing your valuable feedback. We appreciate your positive comments about the location, staff, cleanliness, and functionality of amenities like air conditioning and gym. Your suggestions regarding providing conditioner and lotion, varying the breakfast menu, and considering the addition of a small iron in the room are noted. We take your input seriously and will use it to enhance our services. We value your feedback and hope to have the opportunity to improve and make your future stays even more enjoyable. If you have any further suggestions or specific preferences, please feel free to share. Sincerely, Omaima // Content Host

Resposta da propriedade: Hi, thank you! We're glad you had an excellent stay with friendly staff and good vibes. Your feedback on cleanliness and comfort is appreciated. We'll take note of your comment on breakfast pricing. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

Resposta da propriedade: Hi, thank you for the great review of our BASSENA hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host

Resposta da propriedade: Thank you for your feedback! We're pleased you found the towel warmer useful and appreciated the cleanliness, convenient location, and efficient service. We're also glad you enjoyed the breakfast. We look forward to welcoming you again! Sincerely, Omaima // Content Host

Resposta da propriedade: Dear Guest, thank you so much for your review. We are happy that you enjoyed your stay at BASSENA Wien Messe Prater. It was a pleasure for us to host you. Best regards from Vienna, Ulrike Regenfelder-Gassner, BASSENA Manager

Resposta da propriedade: Hi Mar, thank you! We're delighted to hear that your stay at the BASSENA hotels was very good. It's great that the location is convenient, with options to walk or take the nearby metro. We appreciate your positive comments about the comfortable room, nice decoration, good mattress, and practical bathroom. We hope to welcome you back soon! Sincerely, Omaima // Content Host

Resposta da propriedade: Hi, thank you! We're pleased to hear that the hotel is located behind the Prater in a very tranquil area. It's great that you found the facility well-maintained and clean, with genuinely friendly staff. We appreciate your positive comments and hope to welcome you back in the future! Sincerely, Omaima // Content Host

Resposta da propriedade: Thank you for your feedback. We apologize for the slow internet speed and the room size. We appreciate your comments and will work on improving these aspects. We hope to see you again very soon. Sincerely, Omaima // Content Host

Resposta da propriedade: Hi, thank you for the great review of our BASSENA hotels! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host