B bou Hotel La Viñuela & Spa

I have been going to La Viñuela Hotel now for over 20years. We have stayed on various occasions and often just for meals with family and friends. I absolutely loved the hotels location the food and would rave to anyone who would listen about how fantastic this hotel was. If we had friends to visit it was a must that we had to take them to La Viñuela Hotel and they also loved the food and location. So when we decide to go for a weeks vacation in October 24 I was over the moon and was so looking forward to our stay. Well how disappointed was I - there was a few reasons first was our room this room had not changed in over 20years right down to the flooring and curtains which were extremely tired. There was no fridge in the room only an empty mini bar. Which barely worked also it had not been changed in over 20years. There was only a coffee machine in the room which was absolutely hopeless for hot water for tea. The cup sizes in the room and the restaurant were so small you had to go for a refill at least 4 times to get equivalent of a mug of coffee with breakfast. That brings me to the food…. Let’s start with breakfast the choice for a 4 star hotel was absolutely shocking the quality of the cooked to order food was poor… over cooked and undercooked bacon, cold bacon, cold eggs. The buffet was poor and the quantity of what was available for the amount of guests was far from what was required and there was always a wait for items being replaced. The self service coffee machines were an absolute joke and we had to constantly wait for them to be repaired. That brings me to the evening menu in the restaurant this menu has been dramatically reduced from what it was the choices are not great and I even thought if I had to have my vegetarian friends with me they would not have had a choice or variation of food. I ate in the restaurant 2 nights out of 7 neither meal I had was very good. My husband ate the same both nights due to what was available and his opinion was it was just okay. This hotel was absolutely amazing and I’m sure it can be again. The location is absolutely stunning however it is very rural and I would never go without a car to get around as there are many places to explore. Staff could be a bit more understanding as I tried to address the room and fridge situation to no avail I would have been better speaking to the wall. Staff in the restaurant could have been a bit more friendly. A very disappointed customer!!!

Whether you want to stay here or just have a lunch / dinner.... you are always welcomed with a positive mindset. We have stayed here multiple times and have also enjoyed dinner when we were not staying here. The location at the lake is stunning and quality of all services (pool, room, breakfast, hospitality...) is just perfect.

First time at B Bou Hotel La Viñuela & Spa. And it will not be the last visit. The check in was very quick and efficient and the receptionist very serviceminded. We got a lovely room with a nice balcony and a great view to the pool, the garden and the reservoir. All of the staff are helpful and smiling. You feel at home from the start. Unfortunately, the only thing where everything was not top notch was the restaurant. The breakfast is really good. There is a small buffet. But in addition, you will be served fresh fruit and a plate of ham and cheese at the table. And you can order all sorts of different egg dishes and sweet things such as pancakes. For lunch and dinner we could choose from the same menu card. For lunch it would have been nice to just be able to choose a burger or a caesar salad. In general, the hotel's kitchen was not of the same high standard as the rest of the hotel. Most dishes were very average and once we had to return our steaks twice. Unfortunately, to the great annoyance of the waiter and instead of apologizing, we were told that next time we should order the steak well done if we didn't want it raw. We had ordered medium - and medium is neither raw nor well done. Fortunately, that was the only time we experienced bad treatment. Regardless of the hotel's Kitchen, we can only recommend a stay.