Boardwalk Resort and Villas

Check in was lack luster as when we arrived, the woman checking us in Domonique was quite pleasant at first, until she mentioned she needed a credit card for incidentals, knowing I had not yet paid for the room, I asked if it was charged or should I just provide the card for the entire stay, she immediately said, the card is for incidentals so again I tried to ask if that meant the card on file was charged already, which I was totally fine with, just wanted to be sure they were paid and she caught an attitude with a smile might I add, and said I was getting to that, I tried to explain my misunderstanding and she just kept cutting me off. Then she asked for the tag to the car, I started to look on a parking app I use to see if the tag number was there, my husband also looked for a pic in his phone and I even joked with her saying we are being lazy, just looking for a pic, and she responded with ok are one of you going to get it, I walked away and came back with the tag number. She continued to be "nice nasty" and we checked in. The room was wonderful, we had an oceanfront room, floor to ceiling windows. The second day we interreacted with Tyrone in concierge and two ladies at the front desk (one looked Hispanic and the other African American) they were all very pleasant, Tyrone was awesome. I asked the two ladies for teh woman's name that checked us in as at the time I didn't know it, they told me Dominique but first asked if there was an issue, to which I asked again for her name. When we came back to our room later that evening, Dominique called saying she had a message to call us, I said we did not request a call back, she then said if we needed anything to call her, I thanked her and hung up. I suspect they told her we may have had an issue with her, and she was trying to feel us out. Overall, the stay was wonderful, and I would stay here again.

I loved it, it was so welcoming and we’d enjoyed our room. For the price we paid it was definitely a win. Recommend anyone to stay here!

We have stayed at the Boardwalk for many years and always feel like we are at home. My family loves the Boardwalk suites because it is so spacious. The resort location on the beach is perfect.

Nice size 1 bedroom condo. Lovely floor to ceiling glass view of ocean and boardwalk from very large living room. Unfortunate that the only balcony was off the bedroom though. Great friendly staff. Would definitely recommend and return.

Husband and I were both happy with the room, hot tub, pool, service etc. but even more important than our satisfaction was the fact that our 6 yo and 10 yo were both delighted by everything. This put them in a great mood and made our little trip wonderful. The only change I would make would be to have had the property restaurant still open. It was closed for the season, but it was the last weekend in September and it was the big Neptune festival, so the restaurant would have done well.

As an hgvc owner and now a diamond trust owner, my husband and I have not been too enamored by the diamond collection. We have stayed at two other properties at Virginia Beach and this has been the nicest. We would stay here again. I just wish the Hilton empire would get it together for TV services. Marriott is the best for streaming services

As the title says, this is a great spot on the oceanfront with an incredible staff. Amenities were great, staff was friendly (especially the young lady who checked me in and when I lost my key card within just a few hours of checking) Did not use the kitchen but the appliances looked brand new and silverware was just as clean as the room which was spotless. I do not have children myself but I would feel safe bringing young children to this resort.

The views from the room are superb. Nice little balconies in every room. Well equipped kitchen. The building is showing its age. Our room had a leak from the ceiling, and fortunately there was an equivalent room to move to. Peeling paint in the bath, and other small maintenance issues. No outdoor pool was a disappointment.

We enjoyed the views of the city and the ocean, I loved that we could walk to everything we wanted to see. Lots of food and shopping options the hotel was clean, room was spacious and comfortable.