Holiday Inn Express London Chingford-Nth Circular

Lift was not working from last one week or so Parking which used to be free is now paid and no indication on web site about this Staff was very helpful though Breakfast was good but service slow

Great hotel located centrally and friendly staff. Very neat facilities

Bad experience today, checked into room 117 to be presented with a urine smelling room with a broken air conditioning unit that dripped water over the carpet, broken window latches, bubble gum on the window, raised concerns with the front desk, they were kind of helpful but not really apologetic, possibly a language barrier or overworked staff? I was provided a complete downgraded noisy room as a solution due to being “fully booked” room still being sold up until 10pm on multiple sites? Holiday Inn, honestly, your housekeeping should and would report back to you about faulty aircon and urine smelling rooms? This experience could have been completely different. You’re a big brand out there, the following experience simply shouldn’t have happened. I won’t book again. Trip.com allocated rooms faulty and poor quality.