Van der Valk Hotel Den Haag Wassenaar

Ik ben altijd super tevreden over dit hotel Ik verblijf hier ongeveer 5 dagen per jaar

We stayed two nights in an executive room: Very spacious modern room with large bathroom. Rooms have average sound insulation. Beds are very hard, making them uncomfortable. But most annoying are the bed sheets. They are too short for the ends, so they come off at night and you wake up with some parts of your body attached to the mattress: Yikes! The cleaning of the room is mediocre. Breakfast is great. But the best is the staff: They are very friendly and helpful. This made us decide to get the ranking van average to very good.

Excellent and very nieuw. Nicely decorated spaces and room. Parking. 2 min from Bus to The Hague or Leiden Snack corner by the reception also little “bakery “ All staff, as always at van der valk hotels nice, and very helpful Good quality price !

If you want a hotel with good breakfast, lunch and dinner here is where you need to be. Rooms are big, spacious and comfortable. Hotel itself looks really nice and elegant, also offers shuttle service to wherever you want to go. Service was really good.

Free parking. A good start. Friendly and efficient reception. The hotel is currently undergoing a refurbishment. This was known. Room good although not yet refurbished but we knew this in advance. Good bed , good bathroom. New restaurant "Eiber" not good. Tables between the entrance and open kitchen are a no no. A continuous stream of coming and going diners and waiting staff is passing the tables and this is distracting and chaotic. Food quality mixed. Schnitzel (pork cutlet) and fries fine but vegetables rather tasteless. Stewed pork cheek not good. As if we had the last bit scraped from the barrel. Just some "pulled meat" in a watery "jus". Not very tasty. The so called "potato gratin" was no more than a dollop of mashed potato. We also briefly tried the bar but the music was so loud that we walked in and immediately out again! So all in all: Room fine, restaurant not so!

We use Valk hotels whenever in Holland and the standard of the rooms, bathrooms, restaurant, the friendliness of the staff never let us down. Hotel Den Haag did not let us down, we really enjoyed our stay. There is alot of major changes being made to the building but it did not affect our stay. We thought the restaurant was lovely, small compared to some of their hotels but very warm and friendly with excellent food as always. When all the new bedrooms are finished with all the other alterations this hotel will be even better. The hotel is situated in an excellent position for getting around the Hague. Wassenaar is a lovely town to visit, with lots of lovely shops and restaurants. In all we enjoyed every minute of our stay and look forward to coming back when the hotel is finished as there are still lots of places to visit. Thank you for making us feel welcome.

The hotel is currently undergoing renovations and looks like it will be a super hotel when it’s finished. We were told in advance that there would building work ongoing. Check in took a bit longer than expected but the friendly receptionists advised us they’d only been working there a couple of weeks. We were travelling with friends and we both received a free room upgrade. Our room was fab, clearly one of the newly renovated rooms. Had everything you needed, hairdryer, nice toiletries and a coffee machine with decent coffee. Our friends also had a lovely room but there was a couple of issues with theirs such as a dirty toilet, no shower gel and the shower leaked because the rubber seal/trim hadn’t been fitted to the shower door. It seemed like their room hadn’t been checked before it was passed as suitable for guests. The hotel is about 3.5 miles from the centre of The Hague but we didn’t mind and enjoyed the walk there and back through some very pleasant parkland where the royal palace is situated. Good off street parking at the hotel. Had a nightcap in the pavilion at the back of the hotel, again very friendly staff. Would definitely stay again though not sure we’ll get it for such a good price next time once all the work has been completed!

The staff were always friendly and helpful and the breakfast was always fantastic! We went in a group of around 40 of us and everyone enjoyed their time over the weekend. The rooms were spacious and comfortable.

I spent one night at this hotel together with my nine year old son. We wanted to visit the auto museum nearby on the next day. When we arrived we we were already astonished when we arrived at a construction site. The hotel only informed about that issue in Dutch and English but not on the German version of the website. When we checked in and entered our room I immediately noticed a strong smell after cigarettes. I found that hardly bearable to stand especially for a nine year old. The supposedly remote control for the TV did not work. So we went downstairs to the reception and reported all the problems. The smell was supposedly normal. They regretted that people smoked in their rooms but did not offer me another room. They sent me off with another remote control which did not contain any batteries and obviously did not work either. We we returned to the reception and handed her the useless remote we were told to pick another one up later. After dinner we were given a working remote. The recepitionist told us that due to our inquiry another room would not have a remote now! I felt very sorry for the other guests. In the morning we were woken up by the construction noises outside in a smelly room. After our stay I contacted the management and reveived the offer of a discount of our next booking. I answered that I would not book another night there and I found that 25% discount to the price seemed reasonable. One day later, on the 18th of April, I received an apology offering the asked 25% discount. I answered the same day that I would accept their offer and sent them my account details for the discount. Since I have not received a payment until the 28th of April I wrote them again. Until today I have not received any compensation for this bad service and the smelly room. I am disappointed and will not stay again!