Usuário convidado
18 de maio de 2023
came for a brewers game and the manager heather was very helpful and kind. the hotel smelled clean and was just a inviting experience. something I was not expecting considering the outside looked old and run down. came back yesterday and asked for the manager, a bigger lady at the front laughed and rolled her eyes and stated she was no longer there. She seemed glad that heather was not there and I found that rude and disrespectful. I understand that managers may leave their position, but for this lady to act the way she did was very unprofessional. My friends and I did not even stay, we left and went to the Holiday Inn Express next door. Management, you made a bad decision to let heather go because of this ladys actions and demeanor, you lost business.
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