Usuário convidado
31 de janeiro de 2023
A beautiful place, however one of the worst managed hotels (if not actually the worst) we have ever been at: underqualified staff, no client service orientation at all, structure completely neglected… The place’s potential is completely unexploited: closed terraces, cushions of exterior furniture forgotten at the entrance of the hotel lobby, clean bed and bathroom linen “stored” on the sofas in the common corridors… One of the worst organized things is breakfast, which is a total nightmare. The team who runs this place really does not know their stuff and are simply in the wrong business! While we were there, the hotel was full: it is a true a cash generating machine therefore nobody cares about offering good service to guests, because it would be anyway full. To be avoided, especially in consideration of the high quality service that you normally can have in this area of Dolomites.
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