The Ben, Autograph Collection

滿意 很好好

Toilet paper holder fell off the wall. Shower took 5 minutes to get warm water and hardly any water pressure. Loud banging noise every morning anywhere between 6:40-8:30am. Rude servers in both restaurants. But, there were nice other made up for those who weren’t so nice.

The bell service lost 2 of our bags and we told them. They were going to follow up but never bothered to get back to us. Luckily nothing very valuable.

Everything was great. But the only thing… no furniture for your clothes … why ??? Is this some new fitout hotels are doing ?? Ditching furniture to put your clothes in??

The location is excellent. The staff was fantastic. Highly recommend staying at the Ben. We stayed there for 8 nights with our pet.

Bought ocean view Got restaurant and nightclub view ( load) When complained they said oversold ( tough - and when check-in said I had ocean view/ simply lied) Ordered breakfast room service- took 2 hours and 4 calls saying it’s on its way and never came. A simple avocado toast. You call front desk and they don’t pick up for minutes, I was a loyal customer for 2 years and sent many people from my company. This place has gone to hell.

Classy hotel with warm, courteous, and friendly service. Will recommend and stay here again.

From arriving to departing the customer service from the staff was amazing. The rooftop bar and restaurant provides a gorgeous view of Downtown Palm Beach and Palm Island. The room was clean, spacious and very comfortable.

Beautiful hotel, great stay except for the blackout drapes that are anything but because of light leakage out of one and also the open design of the room and bathroom. Ruined our sleep.