Sauerland Stern Hotel

The staff with cero customer service training or education in all levels, the hotel is way more expensive versus what we thought was the hotel, everybody there cant smile or helpful, the only thing that was good was the breakfast, good quality and variety, for the rest zero recommended, to pricy for so low quality.

Food first night dinner was not too exciting. Some was already cold and dumplings dry and hard. The surprise came when the "minifridge" was not working. We could not put our chocolate in the fridge. So we asked for it to be repaired. To our surprise we have been told that we have to pay extra 10.00 EURO for an empty mini fridge to operate ?!? What? Never seen that in 40 years travelling in a 4star hotel. Safe also not working. Asked for tech to come - yet to come :-(. Exhaust fan in toilet is not working and no King-size bed, just two single beds put together in the double room. No coffee maker in the room - have to go to reception to "borrow" a water cattle. So standard for a 4 start hotel not reached in my opinion.

Large conference style hotel, with hundreds of rooms. Have visited multiple timed over the years. Last visit was during Corona measures, hotel was handling this as well as could be. Conveniently located within walking distance of slopes. Rooms are spacious and would hold 2 adults and 2 kids easily. Rooms are slightly dated but not too bad. Beds are probably the worst I’ve had in any hotel. Add-on beds are essentially couches with hard buttons in the middle. The full bed has ultra-hard mattresses, which made sleeping difficult for all of us. There is a pool and sauna on site which for my stay were fine, but would be way too small with full occupation. Hotel offers 2 buffet style restaurants, one was open during my stay. Quality of offered options was at mediocre “hospital” level. Desserts were slightly above. Breakfast was acceptable. I remember this being better in the past, but Corona may have impacted available choices. Overall, this hotel would be acceptable for a family with 2 small children for a long weekend. I will probably start looking somewhere else.

Spiritual experience. Stayed three nights. As I said before, staff could be more affable. Food was nice though and beds were fine. Bedrooms were clean and spacious. Their price could also have been cheaper

4.Sterne Hotel. ****. im Leben nicht Mangelhafte Zimmerreinigung habe mich an einer kaputten Lampe verletzt durch Glassplitter auf dem Schreibtisch. Dann Abendessen wie auf einem Hauptbahnhof, Essen muss man sich selber holen und die Getränke aus einen Kühlschrank ebenso ... Massenabfertigung mit einer Geräuschkulisse wie am Hauptbahnhof. Es gab rosa gebackene Kalbsbrust , die war ungenießbar. Dann keine Bademäntel vorhanden wie im Angebot versprochen, viele Gäste haben sich beschwert. Dann bin ich auf Grund meiner Verletzung am nächsten Tag abgereist und die wollten tatsächlich erst 90 % Stornogebühren haben und dann 50 %. obwohl das Hotel für die Verletzung verantwortlich war. Wer gerne in einem lärmenden Umgebung Urlaub machen möchte ist dort richtig wer aber Urlaub machen möchte mit anständigem Essen und ruhiger Umgebung der ist hier falsch

Dieses Hotel kann dich nicht entschließen was es sein will. Eine Kegelclub Baller Burg am Wochenende , oder ein Kongresshotel mit Firmenveranstaltungen in der Woche. Das Essen ist ohne Liebe und zu 90% Fertig aus dem Karton. Sauna und Schwimmbad waren sauber und ok. Die Zimmer sind sehr groß und die Betten sind gut. Willingen selbst ist in der Woche leer und öde. Es gibt die Gelegenheit zum Wandern, 3DGolf und noch ein paar Sachen mehr.