Usuário convidado
5 de setembro de 2024
After a late flight cancellation at the Charlotte airport, while on the plane, I booked a room at the Lancaster Doubletree Hotel in south Charlotte Tyvola. There had been many delays since I boarded my first plane in Tucson, Arizona. Then, there was a powerful rainstorm that slowed things up considerably. It was obvious there were going to be many people stranded at the airport overnight. I was extra grateful for my reservation. When I arrived, the male desk clerk said there was no room anywhere at their hotel, no matter the reservation or not. I knew no one in Charlotte. My ride had left, and it was about 1:30 a.m. I was totally exhausted, and started to cry. Nicole W., the night audit, at another desk motioned me over. She quietly said she would find me a room. She took me to the room, and I collapsed in tears. I tried somehow to thank her for saving me that night. She gave me her card and just asked for me to review her service. I don't know how she did what she did for me. But, without her help, I would have been sleeping on the street. She rescued me. Please note this on her record. Pamela Gore 3 September 2024
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